Mia Reyna
Houston,TX
Summary
Detail-oriented administrative assistant with experience in customer service, data entry and office management.
Overview
5
5
years of professional experience
Work History
Annuity Customer Service Representative
New Era Life Insurance
11720 Katy Fwy Ste 1700 Houston, TX 77079
09.2024 - Current
- Resolved customer inquiries regarding annuity products and policy details
- Educated customers on product features and benefits to enhance understanding.
- Identified opportunities for process improvements to enhance customer satisfaction.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Maintained professional demeanor under pressure, consistently providing top-notch support during peak periods or challenging situations.
- Managed high call volume with exceptional service quality, maintaining consistent client satisfaction levels.
- Resolved customers' questions by answering inbound calls, emails and texts.
Brand Representative
Abercrombie & Fitch
Memorial City Mall, Houston, TX 77024
05.2024 - Current
- Completed floorsets, filled floor, and rang up customers.
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Assisted with daily opening and closing tasks to maintain clean, neat, and professional store.
- Maintained up-to-date knowledge of industry trends, enabling informed recommendations to clients on product selection.
- Established strong relationships with store management, ensuring ongoing support for the brand''s presence.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Greeted customers warmly and pleasantly answered inquiries.
Administrative Assistant
Wilcrest
1250 Wood Branch Park Houston TX, 77079
05.2021 - 05.2024
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Addressed IT issues by coordinating with tech support, minimizing downtime and maintaining operational efficiency.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Developed filing system for historical documents, preserving important company records and improving access to information.
Education
Associate of Science -
Lone Star College System
9191 Barker Cypress Rd Cypress, TX 7743306.2025
High School Diploma -
Jersey Village High School
7600 Solomon St Houston, TX 7704005.2023
Skills
- Goal-Oriented
- Effective communicator
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Critical Thinking
- Microsoft Word
- Microsoft Excel
- File Organization
- Dedicated Team Player
- Verbal Communication
Timeline
Annuity Customer Service Representative
New Era Life Insurance
09.2024 - Current
Brand Representative
Abercrombie & Fitch
05.2024 - Current
Administrative Assistant
Wilcrest
05.2021 - 05.2024
Associate of Science -
Lone Star College System
High School Diploma -
Jersey Village High School