Mia Ritchings
Waveland,IN
Summary
Dynamic Assistant Manager with a proven track record at Stage Stores, enhancing customer satisfaction and financial accuracy. Expert in money handling and fostering team motivation. Achieved significant improvements in customer relations and staff development. Skilled in creating a positive work environment and driving staff to exceed goals. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Stage Stores
10.2015 - 04.2020
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Cashier Team Lead
Murphy USA
02.2013 - 09.2015
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
- Developed strong relationships with repeat customers through friendly service interactions.
- Promoted store loyalty programs to increase repeat business and bolster customer relations.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Scheduled breaks for team members, promoting a fair work environment while maximizing coverage during peak hours.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed refunds and exchanges in accordance with company policy.
Education
Associate of Arts - Special Education
Ocean County College
Toms River, NJ06-1994
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Management
- Workload Management
Timeline
Assistant Manager
Stage Stores
10.2015 - 04.2020
Cashier Team Lead
Murphy USA
02.2013 - 09.2015
Associate of Arts - Special Education
Ocean County College
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