DPI Tables: Billing System Analyst
- Maintained responsibility for completing all work assigned by management
- Responsible for completed assigned projects before the actual due date/ on-time.
- Responsible for updating Tables wiki page as new company processes.
- Resolved or escalated problem tickets to resolve user issues.
- Attending all team meetings regarding upcoming projects/ project releases
DPI Production Support:
- Resolved or escalated problem tickets (BUGS) to resolve user issues.
- Performed system analysis, documentation, testing, implementation and user support for platform transitions.
- Planned and conceived computer systems using information engineering, data modeling and structured analysis.
- Resolved malfunctions with systems and programs through troubleshooting.
DPI Lead- Manager Assistant:
- Responsible for major Project for COVID-19 Customer Relief Package
- Attending all manger meetings: Taking notes, Creating Power Points to update all teams on project due dates, completed projects and future projects.
- Updating important documentation for the president of the IT department.
Bill Messaging/ Inserts and Audit:
- Creating new BM/BI in production
- Verifying all information given is correct from assignee
- Creating SQL queries to pull data needed to complete assigned tasks.
- Completing all major company projects in need of new bill messages/ targeting specified request
- Auditing DPI Tables work
- Pushing to DPI and Test prior to being Loaded and Pushed into Production.
- Weekly/ Monthly Pushes and loads into Production
- All required team and company training