Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Mia Roberts

Sanford,FL

Summary

To obtain a position that will enable me to use my strong organizational skills, educational background, ability to work independently and work well with others.

Overview

15
15
years of professional experience

Work History

New Patient Coordinator- Billing & Coding Analyst

Florida Neurology PA
08.2022 - Current
  • HIPAA Compliance/ Training Knowledgeable of information and communication management
  • Conducted regular audits of referral files, identifying areas for improvement and implementing corrective actions as needed.
  • Prepare and review charts for Dr/ PA's / work with providers
  • Develop, generate and edit reports daily, weekly, and monthly basis.
  • Enhanced patient referral process by streamlining communication channels and optimizing scheduling procedures.
  • Ensured timely processing of referrals for improved patient satisfaction and reduced wait times.
  • Managed a high volume of new patient referrals, prioritizing urgent cases and maintaining organized records.
  • Coordinated with medical providers to obtain necessary documentation for accurate patient assessment and care planning.
  • Maintained up-to-date knowledge of insurance requirements, ensuring accurate submission of claims for prompt reimbursement.
  • Participated in weekly meetings to discuss operational improvements and share best practices among the team members.
  • Assisted in the development of training materials for new hires, promoting consistent processes across the department.
  • Continually sought opportunities for professional development by attending conferences, workshops, and seminars relevant to my role as New Patient Referral Coordinator.
  • Evaluated referral process regularly, identifying areas for improvement and making necessary adjustments to ensure optimal efficiency.
  • Collaborated closely with other departments like billing or clinical staffs which resulted in smooth and efficient patient care processes.
  • Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.

Billing Systems Analyst

Frontier Communications
09.2019 - Current


DPI Tables: Billing System Analyst

  • Maintained responsibility for completing all work assigned by management
  • Responsible for completed assigned projects before the actual due date/ on-time.
  • Responsible for updating Tables wiki page as new company processes.
  • Resolved or escalated problem tickets to resolve user issues.
  • Attending all team meetings regarding upcoming projects/ project releases

DPI Production Support:

  • Resolved or escalated problem tickets (BUGS) to resolve user issues.
  • Performed system analysis, documentation, testing, implementation and user support for platform transitions.
  • Planned and conceived computer systems using information engineering, data modeling and structured analysis.
  • Resolved malfunctions with systems and programs through troubleshooting.

DPI Lead- Manager Assistant:

  • Responsible for major Project for COVID-19 Customer Relief Package
  • Attending all manger meetings: Taking notes, Creating Power Points to update all teams on project due dates, completed projects and future projects.
  • Updating important documentation for the president of the IT department.

Bill Messaging/ Inserts and Audit:

  • Creating new BM/BI in production
  • Verifying all information given is correct from assignee
  • Creating SQL queries to pull data needed to complete assigned tasks.
  • Completing all major company projects in need of new bill messages/ targeting specified request
  • Auditing DPI Tables work
  • Pushing to DPI and Test prior to being Loaded and Pushed into Production.
  • Weekly/ Monthly Pushes and loads into Production
  • All required team and company training

Administrative Assistant/ Customer Service

N Glantz & Son
09.2017 - 03.2019
  • Customer Service
  • Accounts Receivable
  • Online Chatting with new and existing customers.
  • Placing orders/ directing them to the correct branch for assistance
  • Pulling orders from the warehouse/ Inventory
  • Loading and unloading trucks
  • Contacting vendors for ETA on orders and product/Warehouse Transfers
  • Taking payment/ Sending Invoices/Sending Customers Proof of deliveries/Collecting tracking information from the vendors
  • Data Entry
  • Taking payments /Dispatch

MANAGER TWILIGHT TRAVEL

Twlight Travel
01.2009 - 02.2018
  • Sales Manager
  • Head of Verification department
  • Prepared necessary travel documentation international trips to diverse locations.
  • Managed 60k business accounts with strong focus on achieving high levels of client praises and loyalty.
  • Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
  • Arranged travel accommodations for groups, couples, executives and special needs clients.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Responded to clients' questions, issues and complaints and implemented appropriate solutions.
  • Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
  • Managed 60k business accounts with strong focus on achieving high levels of client praises and loyalty.

Education

Associate of Arts - Information Technology

Florida Tech
De Land, IL
2011

Skills

  • Team work
  • Outstanding interpersonal and communication skills
    Revenue Analysis /Highly skilled in Microsoft products
  • Data entry/
  • SQL, Razor, Excel, Microsoft, Jira
  • Knowledge in Using DPI Production and Test, CRM, Salesforce and Docusign
  • New Project Development
  • Capacity to multitask on one or more programs at one time while answering emails, attending meetings
  • Answering multiple phone line systems Experience including inbound and outbound calls, Medical billing follow up, Insurance claims

Affiliations

Completed Training & Certificates:

  • CPNI Compliance
  • Scrum and Agile
  • Agile Project Management
  • Agile Epic Stories and Tasks
  • Excel 365 Working with Excel Tables
  • Agile 101
  • Agile Mindset
  • From Excel to SQL
  • Python Education on Google
  • Scrum Fundamental Work shop



References:

Kirk Borland: Branch Manger at N Glatz & Son

Telephone # (505)-363-9814

Leslie Robinson: Manager at Twilight Travel

Telephone # (386) 785-478

Melanie McConnnon: Manager at Florida Hemotology & Oncology

Telephone # (407)376-4483

Malika McBride : Manager at Frontier Communitcations

Telephone: (678) 448-7711

Timeline

New Patient Coordinator- Billing & Coding Analyst

Florida Neurology PA
08.2022 - Current

Billing Systems Analyst

Frontier Communications
09.2019 - Current

Administrative Assistant/ Customer Service

N Glantz & Son
09.2017 - 03.2019

MANAGER TWILIGHT TRAVEL

Twlight Travel
01.2009 - 02.2018

Associate of Arts - Information Technology

Florida Tech
Mia Roberts