Mia Roberts

• Provide Oracle Utilities solutions expertise, including Oracle CC&B and Oracle C2M (versions 2.8 and 2.9), supporting clients with end-to-end testing and consulting.
• Develop, review, and execute comprehensive test plans, test cases, and test scripts for Oracle utilities applications, including billing and customer management modules.
• Conduct detailed mobile testing to ensure seamless functionality and user experience across various mobile devices and platforms.
• Perform UI/UX testing for integrated self-service portals connected to CC&B and C2M, ensuring usability and compliance with design standards.
• Lead and actively participate in Scrum ceremonies, such as daily stand-ups, backlog grooming, sprint planning, and retrospectives, to improve team collaboration and deliverables.
• Identify and document gaps between system functionality and business processes, recommending enhancements for improved performance.
• Collaborate closely with offshore development and testing teams to clarify requirements, and ensure the delivery of high-quality solutions.
• Manage the defect lifecycle, including logging, tracking, and reporting defects using Bugzilla and Jira to maintain product quality.

DPI Tables: Billing System Analyst

• Maintained responsibility for completing all work assigned by management
• Responsible for completed assigned projects before the actual due date/ on-time.
• Responsible for updating Tables wiki page as new company processes.
• Resolved or escalated problem tickets to resolve user issues.
• Attending all team meetings regarding upcoming projects/ project releases

DPI Production Support:

• Resolved or escalated problem tickets (BUGS) to resolve user issues.
• Performed system analysis, documentation, testing, implementation and user support for platform transitions.
• Planned and conceived computer systems using information engineering, data modeling and structured analysis.
• Resolved malfunctions with systems and programs through troubleshooting.

DPI Lead- Manager Assistant:

• Responsible for major Project for COVID-19 Customer Relief Package
• Attending all manger meetings: Taking notes, Creating Power Points to update all teams on project due dates, completed projects and future projects.
• Updating important documentation for the president of the IT department.

Bill Messaging/ Inserts and Audit:

• Creating new BM/BI in production
• Verifying all information given is correct from assignee
• Creating SQL queries to pull data needed to complete assigned tasks.
• Completing all major company projects in need of new bill messages/ targeting specified request
• Auditing DPI Tables work
• Pushing to DPI and Test prior to being Loaded and Pushed into Production.
• Weekly/ Monthly Pushes and loads into Production
• All required team and company training

• Customer Service
• Accounts Receivable
• Online Chatting with new and existing customers.
• Placing orders/ directing them to the correct branch for assistance
• Pulling orders from the warehouse/ Inventory
• Loading and unloading trucks
• Contacting vendors for ETA on orders and product/Warehouse Transfers
• Taking payment/ Sending Invoices/Sending Customers Proof of deliveries/Collecting tracking information from the vendors
• Data Entry
• Taking payments /Dispatch

• Sales Manager
• Head of Verification department
• Prepared necessary travel documentation international trips to diverse locations.
• Managed 60k business accounts with strong focus on achieving high levels of client praises and loyalty.
• Responded to clients' questions, issues, and complaints and found appropriate solutions when needed.
• Arranged travel accommodations for groups, couples, executives and special needs clients.
• Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
• Responded to clients' questions, issues and complaints and implemented appropriate solutions.
• Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
• Managed 60k business accounts with strong focus on achieving high levels of client praises and loyalty.