Mia Gysell Rodriguez
Miami,FLORIDA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Flexible hard worker ready to learn and contribute to team success.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Ensemble/NCH
Miami, FL
06.2022 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
Front Desk Receptionist
Smiles and Sonrisas
Miami, FL
02.2022 - 05.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Answered telephones and greeted visitors to assist, answer questions and direct.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Signed for packages, recorded deliveries and distributed to personnel.
- Scheduled and confirmed appointments.
- Answered and directed incoming calls using multi-line telephone system.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed customer complaints and rectified issues to complete satisfaction.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Pulled and organized requested documentation.
Education
High School Diploma -
Southwest Miami Senior High School
Miami, FL06.2021
Associate of Arts -
Miami Dade College
Miami, FLSkills
- Fluent in Spanish
- Reliable and trustworthy
- Multitasking
- Active listening
Languages
Spanish
Professional
Timeline
Customer Service Representative
Ensemble/NCH
06.2022 - 01.2024
Front Desk Receptionist
Smiles and Sonrisas
02.2022 - 05.2022
High School Diploma -
Southwest Miami Senior High School
Associate of Arts -
Miami Dade College
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