Mia Rodriguez
Austin,TX
Summary
Ambitious individual with strong organizational and multitasking skills, as well as an aptitude for technology. Motivated and detail-oriented with expertise ranging from within the food and catering industry to digital, such as data analysis and project management. I am seeking to utilize excellent communication, interpersonal skills, and perform with expertise in heavy workload as well as integrate unique strategies to complete tasks for your company.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Banquet Associate
Embassy Suites
02.2024 - 10.2024
- Works with associates in a team-driven environment, having regular check-ins with management
- Fully set up banquet ballrooms within assigned time frame, while ensuring guests are being accommodated
- Keeping a clean kitchen/back hall as well as work space while actively performing tasks
- Table service, heavy lifting of over 50Ibs and timely bussing required throughout dinner, lunch and breakfast service
Server
Applebee's Grill + Bar
08.2023 - 12.2023
- Greeted customers as well as developed a professional relationship with regulars
- Worked in a fast-paced environment for extended amount of time (doubles and late nights)
- Kept a warm and friendly demeanor while attending to customers and their needs
- Quality teamwork between co-workers as well as effectively communicating in a fast-paced manner
Hotel Receptionist
Wyndham Club Resorts Austin
06.2023 - 08.2023
- Active scripting during check-in and check-out times detailing maintenance request situations, room service availability and perks of the resort
- Gave directions focusing mainly on the downtown Austin, TX, area to local and new guests, along with recommendations to the best shops, restaurants, bars and clubs
- Kept Front-desk station welcoming and tidy while working with a POS system to check-out guests selecting food from Receptionist area
- Hourly teamwork with maintenance and housekeeping crew to sort out situational issues that arose for certain rooms (untidy rooms that weren’t available on time, maintenance issues with guests rooms, fire/water hazards)
Hostess
The Dirdie Birdie
03.2023 - 05.2023
- Greeted customers and helped with the reservation check-in procedure
- Quoted wait times accurately and timely, made sure customers were up-to-speed on course timing
- Made and answered calls to confirm reservations, big parties, and to update the list on whether a customer still wanted to participate
- Register-trained: checked food/drinks/course games in for customers, closed tabs for food/drinks/course games
Survey Interviewer
ReconMR
09.2022 - 12.2022
- Administered interviews by following scripts and using appropriate interviewing techniques and protocols
- Reviewed data obtained from interviews for completeness and accuracy
- Contributed to projects by reaching a daily quota of completed interviews
- Independently controlled unique situations that occurred during the interviewing
Sales Associate
Old Navy
06.2021 - 07.2022
- Encouraged customers to make additional purchases and suggested relevant items
- Cultivated relationships with new and existing customers to drive sales
- Placed special orders, submitted online orders, or contacted other stores to find desired items
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
Hostess
Cracker Barrell Old Country Store
08.2019 - 11.2020
- Observed food handling and sanitation requirements to reduce risks during the height of the COVID-19 pandemic
- Assisted in serving guests for parties and special functions
- Helped bus tables and ran food patrons during high-volume periods
- Communicated with patrons to record reservation data in the company management system
Food Preparation Worker
Firehouse Subs
08.2018 - 12.2018
- Trained new staff members on proper food preparation and safety procedures
- Verified freshness of food and ingredients by checking for quality and rotating stock
- Monitored food temperatures and used proper food-handling techniques
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware
Education
Bachelor of Science - Journalism With A Minor in Psychology
Texas State University
San Marcos, TX12.2022
Skills
- Detailed and timely communicator
- Experience and application of Microsoft Word/Excel/Powerpoint/Teams
- Wed design
- Multi-tasker
- Interviewing & Reporting
- Producing stories
- Photography
- Data Collection
- Simple Coding in Python
- Hospitality
Affiliations
- G6 Catering
- Barnstorm
Certification
- Tableau Public Certified
- TABC License
- Food Handler's License
Timeline
Banquet Associate
Embassy Suites
02.2024 - 10.2024
Server
Applebee's Grill + Bar
08.2023 - 12.2023
Hotel Receptionist
Wyndham Club Resorts Austin
06.2023 - 08.2023
Hostess
The Dirdie Birdie
03.2023 - 05.2023
Survey Interviewer
ReconMR
09.2022 - 12.2022
Sales Associate
Old Navy
06.2021 - 07.2022
Hostess
Cracker Barrell Old Country Store
08.2019 - 11.2020
Food Preparation Worker
Firehouse Subs
08.2018 - 12.2018
- Tableau Public Certified
- TABC License
- Food Handler's License
Bachelor of Science - Journalism With A Minor in Psychology
Texas State University
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