MIA RODRIGUEZ
Houston,TX
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Avram Blair And Associates
06.2024 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Supervisor
CVS Pharmacy
07.2021 - 08.2023
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
Cashier / Pharmacy Technician
CVS Pharmacy
08.2020 - 08.2023
- Gained knowledge of company policies, protocols and processes
- Handled day-to-day customer or client questions via telephone or email
- Acted with integrity, honesty and knowledge to promote culture of company
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts
- Answered incoming phone calls and addressed questions from customers and healthcare providers
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items
- Stocked, labeled, and inventoried medication to keep accurate records
- Counted and labeled prescriptions with correct item and quantity
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality
- Collected co-payments or full payments from customers
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales
- Counted, measured and compounded medications following standard procedures
- Managed opening and closing duties for pharmacy
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Assisted in management of prescription deliveries, improving patient convenience.
Education
Diploma -
Morton Ranch High School
Katy, TX05.2022
Skills
- Customer service
- Process Improvement
- Staff Supervision
- Superb Time Management
- Cash Register Operations
- Manager Coaching and Training
- Staff Development
- Orienting New Employees
- Business Development
- Call center experience
- Microsoft Excel
- Complaint resolution
- Follow-up skills
- Documentation
- Microsoft PowerPoint
- Filing
- Product and service solutions
- Account updating
- Spreadsheets
- Research
- Office equipment proficiency
- Retail store support
- Stock management
- Typing proficiency
- Retail sales customer service
- Customer satisfaction measurement
Timeline
Customer Service Representative
Avram Blair And Associates
06.2024 - 11.2024
Supervisor
CVS Pharmacy
07.2021 - 08.2023
Cashier / Pharmacy Technician
CVS Pharmacy
08.2020 - 08.2023
Diploma -
Morton Ranch High School
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