Mia Rodriguez
Server
Olathe,KS
Summary
Energetically driven and accomplished Server with a proven track record at Johnny's Tavern, I excel in guest relations management and multitasking. Leveraging strong work ethic and hospitality service expertise, I've significantly enhanced customer satisfaction and team efficiency. Skilled in relationship management and customer service, I thrive in fast-paced environments, consistently delivering exceptional outcomes.
Overview
4
4
years of professional experience
Work History
Server
Johnny's Tavern- Ridgeview
Olathe, KS
10.2024 - Current
- Built strong relationships with guests, ensuring their satisfaction.
- Facilitated clear instructions on allergy concerns to culinary personnel.
- Streamlined communication among team members to enhance customer dining experience.
- Achieved higher levels of client satisfaction by employing inventive approaches to challenges.
- Maintained high levels of customer happiness through knowledgeable problem-solving.
- Proactively addressed any issues with customer meals swiftly.
- Coordinated with staff to promote operational efficiency.
- Maintained superior customer service standards to guarantee satisfaction.
Server
Olive Garden Restaurant
Olathe, KS
02.2022 - 10.2024
- Assisted in training new servers.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Met deadlines through effective time management.
- Engaged customers through effective interpersonal skills.
- Guided team members to enhance a cooperative atmosphere.
- Responded to customer inquiries efficiently to enhance satisfaction.
Crew Shift Leader
Tropical Smoothie Cafe
Olathe, KS
05.2021 - 01.2022
- Operated efficiently as a lead and team member to enhance customer satisfaction.
- Handled customer complaints efficiently, maintaining satisfaction with the product.
- Generated reports on shift performance and presented findings to upper management.
- Cultivated leadership skills through mentoring less experienced colleagues.
- Analyzed individual skills to enhance work assignments, ensuring job satisfaction.
- Maintained a secure working environment for staff.
- Fostered compliance with workplace safety guidelines and legal requirements.
- Managed team operations, ensuring adherence to established guidelines.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Olathe North High School
Olathe, KS12-2022
Associate of Arts - Liberal Arts
Johnson County Community College
Overland Park, KS07-2024
Bachelor of Arts - Social Work
University of Kansas
Overland Park, KSSkills
- Team member support
- Relationship management
- Guest relations management
- Multitasking and organization
- Memory retention
- Task prioritization
- Customer feedback management
- Team collaboration
- Customer service
- Hospitality service expertise
- Guest engagement
- Strong work ethic
- Professional appearance
Timeline
Server
Johnny's Tavern- Ridgeview
10.2024 - Current
Server
Olive Garden Restaurant
02.2022 - 10.2024
Crew Shift Leader
Tropical Smoothie Cafe
05.2021 - 01.2022
High School Diploma -
Olathe North High School
Associate of Arts - Liberal Arts
Johnson County Community College
Bachelor of Arts - Social Work
University of Kansas
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