Summary
Overview
Work History
Education
Skills
Timeline
Generic

MIA RODRIGUEZ

San Antonio

Summary

Leasing Agent

Customer service professional with extensive background in managing high call volumes and resolving customer issues. Known for reliability and ability to adapt to changing demands while collaborating with team members. Skilled in conflict resolution and maintaining customer satisfaction.

Overview

4
4
years of professional experience

Work History

Bank Sales and Service Contact Center Rep III

USAA
12.2023 - Current
  • Identifies member events to provide integrated solutions on products and close on product sales that meet the members needs and facilitate the members financial security.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
  • Empathizes with members and provide complex and/or integrated solutions to make it easy for members to acquire a USAA product.

Leasing Agent

The Villas at the Rim
06.2023 - 12.2023
  • Responded effectively to inquiries received via email or social media platforms related to leasing services offered by the organization
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.

Sales Floor Lead

Victorias Secret
04.2021 - 06.2023
  • Encouraged customers to make additional purchases and suggested relevant items
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers
  • Built relationships with potential customers by providing helpful advice on product selection
  • Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
  • Trained and supported sales force with closing deals.

Education

High School Diploma -

Harlan High School
San Antonio
06-2021

Skills

  • Complaint resolution
  • Call handling
  • Customer service
  • Problem-solving skills
  • Account updating
  • Gathering information

Timeline

Bank Sales and Service Contact Center Rep III

USAA
12.2023 - Current

Leasing Agent

The Villas at the Rim
06.2023 - 12.2023

Sales Floor Lead

Victorias Secret
04.2021 - 06.2023

High School Diploma -

Harlan High School

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MIA RODRIGUEZ