MIA RODRIGUEZ
San Antonio
Summary
Leasing Agent
Customer service professional with extensive background in managing high call volumes and resolving customer issues. Known for reliability and ability to adapt to changing demands while collaborating with team members. Skilled in conflict resolution and maintaining customer satisfaction.
Overview
4
4
years of professional experience
Work History
Bank Sales and Service Contact Center Rep III
USAA
10750 McDermott Freeway San Antonio, TX 78288
12.2023 - Current
- Identifies member events to provide integrated solutions on products and close on product sales that meet the members needs and facilitate the members financial security.
- Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
- Managed high call volume while remaining focused on delivering excellent customer experiences.
- Exceeded performance metrics by consistently maintaining high-quality interactions with customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
- Identified potential sales opportunities during interactions, up-selling products or services when appropriate.
- Empathizes with members and provide complex and/or integrated solutions to make it easy for members to acquire a USAA product.
Leasing Agent
The Villas at the Rim
San Antonio, Texas
06.2023 - 12.2023
- Responded effectively to inquiries received via email or social media platforms related to leasing services offered by the organization
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Participated in property inspections to prepare for move-ins and move-outs.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Sales Floor Lead
Victorias Secret
San Antonio, Texas
04.2021 - 06.2023
- Encouraged customers to make additional purchases and suggested relevant items
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Built relationships with potential customers by providing helpful advice on product selection
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously
- Trained and supported sales force with closing deals.
Education
High School Diploma -
Harlan High School
San Antonio06-2021
Skills
- Complaint resolution
- Call handling
- Customer service
- Problem-solving skills
- Account updating
- Gathering information
Timeline
Bank Sales and Service Contact Center Rep III
USAA
12.2023 - Current
Leasing Agent
The Villas at the Rim
06.2023 - 12.2023
Sales Floor Lead
Victorias Secret
04.2021 - 06.2023
High School Diploma -
Harlan High School