Mia Romero
Miami,FL
Summary
Despite not working for longer than three years, a demonstration of clear rising through ranks has been shown. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Regal Cinemas
11.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Created employee schedules to align coverage with forecasted demands.
Team Lead
Regal Cinemas
06.2023 - 11.2023
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Managed schedules, accepted time off requests and found coverage for short shifts.
Floor Staff
Regal Cinemas
07.2022 - 06.2023
- Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
- Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
- Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
Team Leader
Taco Bell
04.2022 - 06.2022
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Built strong relationships with customers through positive attitude and attentive response.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Team Member
Taco Bell
02.2022 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Education
Associate of Arts - Psychology
Miami Dade College
Miami, FL04.2024
High School Diploma -
Florida Virtual School Flex 9-12
Orlando, FL06.2022
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- MS Office
- Administration and Reporting
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Active community volunteering
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Regal Cinemas
11.2023 - Current
Team Lead
Regal Cinemas
06.2023 - 11.2023
Floor Staff
Regal Cinemas
07.2022 - 06.2023
Team Leader
Taco Bell
04.2022 - 06.2022
Team Member
Taco Bell
02.2022 - 04.2022
Associate of Arts - Psychology
Miami Dade College
High School Diploma -
Florida Virtual School Flex 9-12