Mia Romero Ceja
Escalon,CA
Summary
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Cashier
Rite Aid
Escalon, CA
05.2023 - 04.2024
- Processed returns and exchanges of merchandise in accordance with store policies.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Answered customer inquiries regarding store policies and procedures.
- Greeted customers and answered any questions they had about the store's products and services.
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Learned roles of other departments to provide coverage and keep store operational.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed sales transactions to prevent long customer wait times.
- Helped with purchases and signed customers up for rewards program.
- Collected payments and provided accurate change.
- Helped customers find specific products, answered questions, and offered product advice.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Discounted purchases by scanning and redeeming coupons.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Answered customer questions and provided store information.
- Verified customer age requirement for alcohol or tobacco purchases.
- Used suggestive selling techniques to promote add-on sales.
- Welcomed customers, offering assistance to help find store items.
- Counted and balanced cashier drawers.
- Maintained work area and kept cash drawer organized.
- Greeted customers promptly and responded to questions.
- Processed customer payments quickly and returned exact change and receipts.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Scanned items and checked pricing on cash register for accuracy.
Carhop Server
Sonics Drive In
Modesto, CA
06.2021 - 04.2023
- Greeted customers and provided them with menus.
- Maintained knowledge of menu items, specials, promotions, pricing, and preparation methods.
- Complied with sanitation regulations regarding safe handling of food products.
- Took orders, relayed orders to kitchen staff, and served food items to guests in a timely manner.
- Assisted other team members when needed during busy times or special events.
- Processed payments for meals using cash registers or point-of-sale systems.
- Adhered to health safety standards at all times while preparing food.
- Provided excellent customer service by addressing customer concerns promptly and efficiently.
- Provided friendly reminders about promotional offers or upcoming events.
- Informed management about low inventory levels of certain items.
- Verified the accuracy of guest orders prior to delivery or pickup.
- Stocked supplies such as condiments, utensils, napkins, straws. in designated areas.
- Ensured that all orders were accurate and complete before serving them to customers.
- Kept work areas clean and organized throughout shift.
- Participated in regular training sessions on food safety practices.
- Responded quickly to customer requests for drinks refills or additional items.
- Followed proper procedures for operating kitchen equipment safely.
- Informed customers of regular deals or monthly specials to upsell orders.
- Delivered food promptly to meet quality and service standards.
- Restocked kitchen supplies by rotating food according to dates and health guidelines.
- Reported issues with customers and orders to supervisors.
- Maximized satisfaction by assisting customers with navigating menus and customizable combinations.
- Verified orders and bagged items for easy transport.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Completed opening, closing and shift change tasks by following company guidelines.
- Completed orders by making specialty shakes and ice cream desserts.
- Performed food preparation tasks by making salads, brewing coffee and tea and slicing meats.
- Used POS system and cash register to receive payments by cash, check, credit card and voucher.
- Monitored premises to identify and address issues such as lot trash or improperly discarded trays.
- Answered product and order questions accurately and professionally.
- Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
- Independently resolved customer concerns to correct problems and promote brand loyalty.
- Took orders, prepared foods and processed payments in full-service establishment.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Kept customer and food preparation areas clean and well-organized.
- Offered condiments, utensils, and napkins as part of the service.
- Took customer orders accurately and efficiently using a handheld device.
- Kept abreast of menu changes and promotional items to accurately inform customers.
- Managed multiple orders simultaneously, optimizing delivery time and customer satisfaction.
- Maintained a safe environment by following health and safety guidelines.
- Fostered a welcoming atmosphere, thanking customers and inviting them to return.
- Handled customer complaints with professionalism, aiming for immediate resolution.
- Ensured order accuracy and completeness before delivering to customers.
Education
High School Diploma -
Escalon High School
Escalon, CA05-2024
Skills
- Customer Assistance
- Customer Service
- Time management skills
- Conflict Resolution
- Guest inquiries
- Written and verbal communication
- Merchandise Restocking
- Order Packaging
- Cleaning and sanitizing
- Credit and cash transactions
- Liquor regulations and compliance
- Cash Management
- Money Handling
- Loyalty Program Promotion
- Liquor Law Compliance
- Product Knowledge
- ID Verification
- Cash Register Operation
- Health Code Compliance
- Drive-Thru Operations
- Beverage Preparation
- Food Preparation
- Order Management
- Menu Memorization
- Safe Food Handling
- Customer Engagement
- Company standards
- Problem-Solving
- Flexible Schedule
- Cleaning
- Safety awareness
- Safety
- Crew Leadership
- Machine Operations
- Telephone Etiquette
- Quality Control Checks
- Teamwork and Collaboration
- Visual Communication
- Taking Orders
- Team Contributions
- Store Opening and Closing
- Creativity and Innovation
- Clear Communication
- Integrity and Honesty
- Heavy Lifting
- Strong Work Ethic
- Handling Complaints
- Quick Learner
- Quality Assurance
- Payment Processing
- Cultural Awareness
- Works Well Under Pressure
- Promptness and Punctuality
- Product memorization
- Restaurant Policies
- Friendly Attitude
- Safety conscious
- Tray Carrying and Balancing
- Fast and Efficient
- Customer interaction
- Guest satisfaction
- Good Communication
- Sanitation Practices
Affiliations
In my free time I enjoy reading and learning about history. It amazes me how far the world has come and it contiunes to grow.
Accomplishments
- I had the honor of receiving the Seal of Biliteracy not only because I would be recognized for speaking two or more languages but because I had the privilege of being able to communicate in another language and help those who struggle to communicate with others.
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- Stop the bleed certified
- Foodhandlers card
- CPR certified
Who Am I
- I am the eldest daughter and being the eldest daughter comes with lots of responsibilities. I have always looked out for my younger siblings. I have leaned to have good time management skills and communication skills. Am a person who is committed to seeking it through once I put my mind to it. I am very passionate about helping others.
Timeline
Cashier
Rite Aid
05.2023 - 04.2024
Carhop Server
Sonics Drive In
06.2021 - 04.2023
High School Diploma -
Escalon High School