Mia Sadrmirzaei
Fullerton,CA
Summary
Hard-working Psychology Major currently attending UCI, with 4+ years of work experience. Dedicated to the customer experience and creating a positive work environment. Frequently praised as adaptable by peers, I can be relied upon to achieve goals.
Overview
5
5
years of professional experience
Work History
Shift Supervisor
Starbucks
Irvine
12.2022 - Current
- Maintained calm demeanor during high-volume periods and special events
- Handled customer interactions and store cleanliness
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Enforced company policies and regulations with employees
- Completed store opening and closing procedures and balanced tills
Hostess
Cucina Enoteca
Irvine
07.2022 - 12.2022
- Input orders accurately into POS terminal, split bills and accepted payments
- Managed over 400 reservations per day
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Accommodated special seating requests for guests to enhance satisfaction
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
Barista
Starbucks
Irvine
04.2019 - 06.2022
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Provided excellent customer service by responding to inquiries quickly and professionally.
Education
Associate of Arts - Psychology
Irvine Valley College
Irvine, CA05.2023
Some College (No Degree) - Psychological Sciences
University of California, Irvine
Irvine, CAAssociate of Arts - Social Behavioral Science
Irvine Valley College
Irvine, CA05.2021
Skills
- Phone Inquiries
- Greeting and Escorting Guests
- Safety Awareness
- Store Opening and Closing
- Guest Satisfaction
- Team Member Motivation
- Daily Cash Management
- Strategic Planning
Additional Information
- References available upon request
Timeline
Shift Supervisor
Starbucks
12.2022 - Current
Hostess
Cucina Enoteca
07.2022 - 12.2022
Barista
Starbucks
04.2019 - 06.2022
Associate of Arts - Psychology
Irvine Valley College
Some College (No Degree) - Psychological Sciences
University of California, Irvine
Associate of Arts - Social Behavioral Science
Irvine Valley College