Mia Sadrmirzaei
Irvine,CA
Summary
Hard-working Psychology major currently attending Irvine Valley College, with 3.5+ years of work experience. Dedicated to the customer experience and creating a positive work environment. Frequently praised as adaptable by peers, I can be relied upon to achieve goals.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
05.2019 - Current
- Maintained calm demeanor during high-volume periods and special events
- Handled customer interactions and store cleanliness
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Enforced company policies and regulations with employees
- Completed store opening and closing procedures and balanced tills
Hostess
Cucina Enoteca
07.2022 - 12.2022
- Input orders accurately into POS terminal, split bills and accepted payments
- Managed over 400 reservations per day
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries
- Accommodated special seating requests for guests to enhance satisfaction
- Supported servers, food runners, and bussers with keeping dining area ready for every guest
Education
Associate of Arts - Psychology
Irvine Valley College
Irvine, CA05.2023
Associate of Arts - Social And Behavioral Science
Irvine Valley College
Irvine, CA05.2021
Skills
- Phone Inquiries
- Greeting and Escorting Guests
- Safety Awareness
- Store Opening and Closing
- Guest Satisfaction
- Team Member Motivation
- Daily Cash Management
Additional Information
- References available upon request
Graphic Design
A social media account that I created surpassed 40k followers for my artwork
Currently working on illustrating a children's book that is up for publication
Timeline
Hostess
Cucina Enoteca
07.2022 - 12.2022
Shift Supervisor
Starbucks
05.2019 - Current
Associate of Arts - Psychology
Irvine Valley College
Associate of Arts - Social And Behavioral Science
Irvine Valley College
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