Mia Salazar

• Obtained Level 1 Authority, Vault Access and ATM Vault Custodian.
• Ensures cash and other negotiable instruments are handled according to policy.
• Assist members by submitting loan/credit card applications.
• Perform platform banking functions flawlessly.
• Selected to mentor new hires.
• Learned and maintained in-depth understanding of product and service information in order to cross sell bank services/products and increase product penetration.
• Delivered exceptional customer service by analyzing, researching and quickly resolving problems and discrepancies related to member accounts.
• Effectively communicated Navy Federal's product and services to current and prospective members.

• Evaluate loan requests, analyze financial data, and determine qualification of collateral and customer credit history.
• Communicated with loan customer, processing teams and other third parties to achieve prompt loan closings.
• Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
• Worked with underwriters to fix application problems and resolve issues.
• Followed up with clients on missing loan documents and provide guidance on best ways to complete the application process.
• Exclusive partnership to assist private wealth clients.

• Addressed and resolved tenant complaints/inquiries, maintaining high customer satisfaction.
• Worked with maintenance staff to complete timely repairs and improvements.
• Handled all tenant logistics including: lease signing, scheduling showings, move-ins and move-outs.
• Conducted regular inspections to identify improvements and maintain the highest standards.
• Produced monthly expense reports regarding community activities to keep owners informed.
• Revitalized an underperforming community through aggressive expenditure analysis, maximizing rent yield, negotiating new vendor contracts and intensive staff training.
• Maintained 97% occupancy, an increase of 9%, while increasing unit rents 15% within 6 months.
• Selected from company portfolio to spearhead lease up efforts at a $20M class A luxury property. Succeeded, 3 months ahead of schedule, in occupancy goals.
• Responsible for charging and collecting monthly rents, assessment of late fees/notices in accordance with state laws, managing delinquent accounts, and initiating eviction procedures.

• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.
• Identified issues, analyzed information and provided solutions to problems.
• Developed a marketing plan with social media initiatives.