Mia Sanders
PCA
Macon,GA
Overview
8
8
years of professional experience
Work History
Food Server
S&s Cafeterias
3724 Bloomfield Village
11.2022 - 03.2024
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Supported needs of Number- person wait staff who attended to specific needs of countless customers daily for Type restaurant with social relevancy and intentionality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Skilled at working independently and collaboratively in a team environment.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Identified issues, analyzed information and provided solutions to problems.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Exercised leadership capabilities by successfully motivating and inspiring others.
PCA
All Care Home Health Inc.
Houston Rd
02.2020 - 07.2021
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
- Supported needs of Number+ residents under long-term care.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Promoted social interaction among residents within a long-term care facility which enhanced overall quality of life.
- Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Educated patients and families on proper care and treatment to facilitate successful home care.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Used principles of growth and development to provide age-specific treatment and care.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Developed strong relationships with patients'' families to provide updates on progress and address concerns collaboratively.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Maintained clean and safe environment to promote patient safety and comfort.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Collected and transported specimens to prepare for lab testing.
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Performed wound care and dressing changes, facilitating timely healing and recovery.
- Facilitated personal hygiene management, feeding and ambulation.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Improved patient comfort by providing compassionate and attentive care.
- Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
- Worked well in a team setting, providing support and guidance.
- Resolved problems, improved operations and provided exceptional service.
Cashier
Flashfoods
4740 Pionono Ave
12.2019 - 06.2020
- Handled cash with high accuracy and took care to check bills for fraud.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked and organized merchandise in front lanes.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Answered questions about store policies and addressed customer concerns.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Worked flexible schedule and extra shifts to meet business needs.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Janitor
Elite Environmental Group
Mulberry St Macon Ga
07.2018 - 01.2019
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Reported damages and hazardous conditions to management for further action.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Moved furniture for cleaning and set up for special events.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Collaborated with other janitorial staff to complete large-scale cleaning projects efficiently.
Housekeeping
Marriott Vacation Club
Coliseum Dr Macon Ga
01.2016 - 11.2018
- Performed routine housekeeping functions.
- Managed housekeeping scheduling and planning.
- Trained housekeeping staff on cleaning protocols.
- Reviewed housekeeping supply charts and inventories.
- Performed general housekeeping and cleaning tasks.
- Followed sanitation and good housekeeping practices.
- Resolved complaints regarding housekeeping and room service.
- Restructured lines of communication with housekeeping to make sure guests were satisfied with timeliness and quality of housekeeping services.
- Placed orders for housekeeping supplies and guest toiletries.
- Practiced excellent housekeeping to maintain accident-free workplace.
- Picked up debris and trash and performed basic housekeeping.
- Increased guest satisfaction by promptly addressing and resolving housekeeping concerns.
- Assisted patients with personal requirements for housekeeping and grooming assistance.
- Maintained a clean and safe working environment through consistent housekeeping practices.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Upheld housekeeping standards by keeping space clean and free of hazards.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Performed housekeeping tasks for a clean living environment conducive to healing.
Education
Cosmetology
CGTC
Macon GeorgiaSkills
PCA,Food server, janitorial,communications, strong organization, cpr knowledge, home health knowledge, ability to run errands and manage home healthcare tasks Great problem solver I ask for help when needed medication reminder, personal hygiene, great companionship as well Listening and empathy, patient care as well
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Documented and resolved Issue which led to Results.
- Achieved Result through effectively helping with Task.
- Achieved Result by completing Task with accuracy and efficiency.
Timeline
Food Server
S&s Cafeterias
11.2022 - 03.2024
PCA
All Care Home Health Inc.
02.2020 - 07.2021
Cashier
Flashfoods
12.2019 - 06.2020
Janitor
Elite Environmental Group
07.2018 - 01.2019
Housekeeping
Marriott Vacation Club
01.2016 - 11.2018
Cosmetology
CGTC