Mia Santana
Panda Express
Houston
1
Language
4
years of professional experience
Offering friendly and approachable demeanor with commitment to learning and growing in customer-facing role. Responsible Cashier with good history of running accurate registers, keeping merchandise stocked and maintaining cleanliness.
Work History
Cashier/Shift Lead
4 Months- Assisted customers with menu selections, providing knowledgeable recommendations based on preferences.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
Team Member
5 Months- Assisted in managing inventory levels, restocking items as needed to support operations.
- Learned all required tasks quickly to maximize performance.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Maintained cleanliness and organization of theater areas to enhance guest experience.
Front of the house/cashier
11 Months- Maintained clean and welcoming environment to promote positive impressions
- Handled customer complaints calmly and professionally.
- Managed high-volume periods with ease, maintaining composure under pressure.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
High School Diploma
No Degree - Biology
Skills
Motivation
Refund processing
Multitasking
Prioritization
Customer service
Conflict resolution
Team collaboration
Fast-paced operations
Languages
Spanish
Native or Bilingual
Timeline
Front of the house/cashier
Panda Express
09.2025 - CurrentRead More
Team Member
Cinemark
12.2024 - 05.2025Read More
Cashier/Shift Lead
Wingstop
02.2023 - 06.2023Read More
Westbury High School
High School Diploma
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TSU
No Degree from Biology
Read More