Mia Schwab
Brunswick
Summary
Dynamic RN Case Manager with expertise in chronic disease management and care coordination at Southwest General Home Health. Proven track record in reducing hospital readmission rates through effective patient education and multidisciplinary collaboration. Strong critical thinking and communication skills foster optimal patient outcomes and enhance community resource access.
Patient-oriented Nurse with Number years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise with Area of expertise specialty.
Overview
2026
2026
years of professional experience
Work History
RN Case Manager
Southwest General Home Health
- Provided emotional support to patients coping with chronic illness or end-of-life decisions, fostering resilience during difficult times.
- Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
- Collaborated closely with physicians to develop individualized treatment plans, supporting optimal patient outcomes.
- Educated patients and families on available community resources, facilitating access to necessary support services.
- Enhanced patient care by developing comprehensive care plans and coordinating with interdisciplinary healthcare teams.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Coordinated care conferences with interdisciplinary team members, ensuring all perspectives were considered in the development of comprehensive treatment plans.
- Promoted adherence to treatment plans by conducting regular follow-up visits and providing ongoing support to patients.
Clinical Floor Supervisor
Western Reserve Masonic Community
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Boosted sales through effective merchandising strategies and attention to product placement on the floor.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Central Intake Manager
Southwest General Home Health
06.2023 - Current
- Collaborated with other managers to develop strategies for improving overall organizational performance related to client intakes.
- Performed routine performance assessments for intake team members.
- Analyzed data to identify trends and areas for improvement within the intake department, leading to increased effectiveness.
- Served as a subject matter expert within the organization on matters related to intake management, providing guidance and support to colleagues as needed.
- Streamlined the intake process by implementing new protocols and procedures, resulting in increased efficiency and client satisfaction.
- Addressed any concerns or issues that arose during the intake process promptly, demonstrating commitment to client satisfaction and effective problem resolution skills.
MDS Nurse Manager
Western Reserve Masonic Community
09.2019 - 01.2020
- Ensured regulatory compliance by maintaining up-to-date knowledge of CMS guidelines and applying them to daily practice.
- Supported successful survey results by addressing any identified concerns or deficiencies related to the MDS process promptly and effectively.
- Collaborated with therapy departments to ensure accurate representation of patient needs within the MDS system.
- Demonstrated strong critical thinking skills in the analysis of complex medical information, ensuring accurate representation within the MDS system.
RN Intake Manager
Brookdale Home Health
02.2015 - 06.2018
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
Clinical Manager
Ideal Home Health
05.2012 - 10.2015
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Regularly evaluated employee performance and provided feedback.
- Promoted high morale and staff retention through dynamic communication, prompt problem resolution, proactive supervisory practices and facilitation of positive work environment.
- Ensured compliance with regulatory guidelines and accreditation standards through consistent monitoring and implementation of corrective actions when needed.
- Enhanced staff performance through regular training, mentoring, and professional development opportunities.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Fostered a positive work culture by recognizing employee achievements and addressing any concerns proactively.
- Delivered effective onboarding and training to new and existing employees and cross-trained staff members in other job roles to maximize coverage.
Director of Clinical Services
St. Augustine Home Health Care
11.2011 - 12.2012
- Improved interdisciplinary collaboration, fostering strong working relationships among medical professionals for optimal patient outcomes.
- Championed best practice sharing among departments, resulting in more consistent execution of patient care processes and improved outcomes.
- Conducted comprehensive audits to ensure clinical services adhered to established standards, maintaining a high level of accountability across the organization.
- Promoted a culture of continuous improvement by encouraging staff input on process enhancements and best practices adoption.
- Streamlined clinical operations for improved efficiency through effective staff management and resource allocation.
- Achieved accreditation compliance by maintaining up-to-date knowledge of healthcare regulations and ensuring adherence to industry standards.
- Fostered an inclusive work environment that valued diversity, leading to increased employee satisfaction and engagement levels.
- Ensured patient safety by developing robust risk management strategies and proactively addressing potential issues before they escalated.
Director of Nursing
Bayada Nurses
03.2010 - 10.2011
- Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
- Oversaw and approved recruitment, hiring and orientation of new nursing staff.
- Ensured regulatory compliance by staying current on industry standards and updating policies accordingly.
- Monitored and evaluated nursing staff performance, providing feedback and guidance to support standards of care.
- Enhanced staff performance by conducting regular evaluations, providing constructive feedback, and offering tailored professional development opportunities.
- Identified department issues to recommend corrective actions.
- Promoted a culture of safety by enforcing compliance with infection control policies and procedures.
- Led quality improvement projects aimed at enhancing clinical outcomes through data-driven analysis and targeted interventions.
- Established new policies and updated existing policies to improve standard of care for patients.
Education
Associate Degree In Applied Sciences - Nursing
Rhodes State College/ Ohio State
Lima, OH03.2000
Skills
- Chronic disease management
- Discharge planning
- HIPAA compliance
- Multidisciplinary approach
- Care coordination
- Utilization review
- Community resources
- Quality improvement
- Critical thinking
Timeline
Central Intake Manager
Southwest General Home Health
06.2023 - Current
MDS Nurse Manager
Western Reserve Masonic Community
09.2019 - 01.2020
RN Intake Manager
Brookdale Home Health
02.2015 - 06.2018
Clinical Manager
Ideal Home Health
05.2012 - 10.2015
Director of Clinical Services
St. Augustine Home Health Care
11.2011 - 12.2012
Director of Nursing
Bayada Nurses
03.2010 - 10.2011
RN Case Manager
Southwest General Home Health
Clinical Floor Supervisor
Western Reserve Masonic Community
Associate Degree In Applied Sciences - Nursing
Rhodes State College/ Ohio State
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