Mia Seymore
Houston,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in 8 years industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Customer Service Agent
Spruce Power
06.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Communicated with clients regarding account services, statements, and balances.
- Addressed customer account discrepancies and concerns.
- Adapted to new applications and maintained knowledge of current technologies.
- Updated account information to maintain customer records.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Handled customer inquiries and suggestions courteously and professionally.
- Processed debit and credit card and electronic check payments.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Customer Service Representative
Ford Motor Company
12.2022 - 06.2023
- Handling inbound calls, 40-50 calls per day
- Assisting with tracking ordered parts and managing new vehicle orders
- Verifying and updating account.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Patient Care Coordinator
Circle Medical - a UCSF Health Affiliate
05.2022 - 11.2022
- Chat specialist
- Assisting patients and educating them on controlled substances and reroutes.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Worked with patients to schedule tests and procedures.
Customer Service Representative
Unum
01.2020 - 08.2021
- Verifying insurance and eligibility
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified insurance eligibility and coverage for patients.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Investigated insurance claims denials and appeals.
- Managed patient registration process, confirming data accuracy and completeness.
Data Entry Specialist
DOT Compliance Group
10.2019 - 12.2019
- Provided follow up calls to customers on accounts
- Filed documents for DOT accounts.
- Compiled data and reviewed information for accuracy prior to input.
- Verified accuracy of data entered into system to produce error-free reports.
- Organized, sorted, and checked input data against original documents.
- Secured and protected data from unauthorized access by complying with security protocols.
- Checked for accuracy by verifying data and records.
Student loan advisor
Great Lakes Educational Loan
10.2018 - 04.2019
- Assisted with Inbound calls with customers calling in for student loan questions
- Helped set up payment plans, answer forbearance questions
- Assisted with questions on loan processing and updating loan accounts.
Cashier
PLS Check Cashiers
01.2018 - 04.2018
- Assisted with cashing checks at store location
- Helped customers with deposits and account questions.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
Customer Service/ Pool Attendant
Hilton Anatole
06.2016 - 06.2017
- Assist customers with pool area questions and support
- Assisted at front desk as needed
- Assisted as cashier at the on-site shop.
- Collected and replenished pool towels while monitoring inventory to minimize loss.
- Moved umbrellas and lounge chairs at request of guests.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Cashier
Raising Canes
04.2016 - 07.2016
- Assisted with store operations, cash handling and provide customer service to walk-in patrons.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Justin F. Kimball High School
Dallas, TX05.2017
Skills
- Call Center
- Information Verification
- Call Control
- Billing Inquiries
- Customer Relations
- Documentation and Reporting
- File Management
- Microsoft Office Suite Proficiency
- Empathetic and Genuine
- Outstanding Communication Skills
- Healthcare Operations
- Patient Education
- Insurance Practices
- Medical Data Collection
- Scheduling
- Attention to Detail
- Patient Records Management
- Multitasking Abilities
- Data Entry
- Service Scheduling
Timeline
Customer Service Agent
Spruce Power
06.2023 - Current
Customer Service Representative
Ford Motor Company
12.2022 - 06.2023
Patient Care Coordinator
Circle Medical - a UCSF Health Affiliate
05.2022 - 11.2022
Customer Service Representative
Unum
01.2020 - 08.2021
Data Entry Specialist
DOT Compliance Group
10.2019 - 12.2019
Student loan advisor
Great Lakes Educational Loan
10.2018 - 04.2019
Cashier
PLS Check Cashiers
01.2018 - 04.2018
Customer Service/ Pool Attendant
Hilton Anatole
06.2016 - 06.2017
Cashier
Raising Canes
04.2016 - 07.2016
High School Diploma -
Justin F. Kimball High School
Similar Profiles
CHRISTOPHER CASTROCHRISTOPHER CASTRO
SR. SPECIAL ESCALATIONS TEAM ANALYST at Spruce PowerSR. SPECIAL ESCALATIONS TEAM ANALYST at Spruce Power
Angel TalamantesAngel Talamantes
Asset Operations Specialist II at Spruce PowerAsset Operations Specialist II at Spruce Power
VANESSA OJEDAVANESSA OJEDA
Purchasing Assistant at Aircraft Spruce & SpecialtyPurchasing Assistant at Aircraft Spruce & Specialty