Summary
Overview
Work History
Education
Skills
Assessments
Pronouns
Work Authorization
Personal Information
Certification
Languages
Timeline
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Mia Shafer

Mia Shafer

Plainsboro,NJ

Summary

Posting a strong skill set in the introduction of technology and the infrastructures that run those technologies. As a student of sociology to work with people to understand the science of how we function as humans, I want to bring my expertise in working with people directly and interactively.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Harassment & Grievance Officer

Democratic Socialists Of America
06.2023 - Current
  • Managed member relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Created various Excel documents to assist with pulling metrics data and presenting information to leadership for concise explanations of best placement for needed resources.
  • Improved member satisfaction by efficiently addressing and resolving inquiries, concerns, and complaints.
  • Improved inclusion survey standpoint by 15% in members feeling included
  • Analyzed 200 surveys to quantify data on demographics

Universal Banker

Investors Bank
06.2022 - Current
  • Consult with customers advising financial plans, Quickly service accounts and build a better relationship with financial partners,
  • Open deposit accounts along with advising on different savings investments, Assist customers with a public notary service.
  • Lead in sales with industry best practices, Ensure sensitive details remain protected
  • Facilitated 250K on average of new money a month to the financial institution.

Expert

Enjoy Technology
06.2021 - Current
  • Exceeded goals consistently while also inspiring peers to build connections with consumers to increase revenue and meet stretch goals, Demonstrate the ability to handle workloads that require troubleshooting to close the sale, Train peers on best sales methods and lead with integrity in every opportunity., Quickly adapt to the culture of a startup that often creates new policies to grow

Field Manager

Momentum Solar
03.2023 - 10.2023
  • Train canvassing team, Lead development meetings of team, Cultivate an open and competitive team culture, Overcome customer objections, Scout sales area and build reports on sales potential

Mobile Expert

T-Mobile
06.2016 - 08.2020
  • 1 Sales Representative, Provided repeat customers with exceptional care and attention., Worked collaboratively in team environment., Alerted customers to upcoming sales events and promotions., Handled all customer relations issues in a gracious manner and in accordance with company policies., Educated customers about the brand and products to incite excitement about the company's mission and values., Followed up with over 30 customers each week to verify that they were satisfied with purchases., Shared best practices for sales and customer service with other team members to help improve the train colleagues on best practices.

Founder

Xenon Cloud Inc
01.2016 - 12.2019
  • Monitored market activity and quoted pricing to maintain healthy profit margins., Negotiated prices, terms of sale and service agreements., Met with an average of 10 clients per week consistently, resulting in a 85% client retention rate., Manage non-profit protocols and participate in board planning., Build strong community relationships with non-profit services.

Department Lead

Old Navy
11.2015 - 05.2016
  • 1 Store Associate, Prepared merchandise for sales floor., Answered customer questions regarding store merchandise, department information and pricing., Organized store merchandise racks by size, style and color., Partnered with sales representatives and managers to coordinate delivery and merchandising schedule., Recipient of multiple positive reviews acknowledging dedication to excellent customer service., Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.

Education

Associate's - Sociology

Ocean County College
Toms River, NJ
05.2024

High school or equivalent -

Toms River High East
Toms River, NJ
01.2014

Skills

  • Salesforce (1 year)
  • Microsoft Office 2013 (3 years)
  • Sales (4 years)
  • Customer Relations (2 years)
  • Amazon Web Services (3 years)
  • Inside Sales (2 years)
  • Marketing (3 years)
  • De-esclation Techniques (7 years)
  • Instructor (4 years)
  • Sales training (6 years)
  • MySQL
  • Work Coordination
  • Report Writing
  • Strategic Planning
  • Innovation and Creativity
  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Management
  • Relationship Building

Assessments

  • Sales skills, Proficient, 02/01/23
  • Work style: Reliability, Proficient, 05/01/22
  • Customer service, Proficient, 05/01/22
  • Customer focus & orientation, Proficient, 02/01/23

Pronouns

She/Her

Work Authorization

Authorized to work in the US for any employer

Personal Information

Willing To Relocate: Anywhere

Certification

  • CNP - Certified Notary Public

Languages

English
Native or Bilingual
Spanish
Elementary

Timeline

Harassment & Grievance Officer

Democratic Socialists Of America
06.2023 - Current

Field Manager

Momentum Solar
03.2023 - 10.2023

Universal Banker

Investors Bank
06.2022 - Current

Expert

Enjoy Technology
06.2021 - Current

Mobile Expert

T-Mobile
06.2016 - 08.2020

Founder

Xenon Cloud Inc
01.2016 - 12.2019

Department Lead

Old Navy
11.2015 - 05.2016

Associate's - Sociology

Ocean County College

High school or equivalent -

Toms River High East

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Mia Shafer