Mia Simatupang
Bloomington,Mn
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Restaurant Cashier
Ichiddo Ramen
10.2023 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
Restaurant Host
JW Marriott Hotel
10.2022 - 10.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
Executive Lounge Attendant
JW Marriott Hotel
10.2022 - 10.2023
- Managed inventory control for food and beverage items, minimizing waste while maintaining adequate stock levels.
- Increased efficiency in the handling of guest requests through effective communication with team members.
- serve guest food and beverage.
- restocking food and beverage.
- Refill the amineties and the beverage.
Food and Beverage Attendant
JW Marriott Hotel
10.2022 - 10.2023
- Efficiently cleared dishes and utensils from tables after customers have finished meals
- Carried food, dishes, trays, and silverware from kitchens and supply departments to serving counters
- Filled beverage and ice dispenses
- Flexibly responded to requests from customers regarding menu items or special orders in a timely manner
- Loaded customer trays with eating utensils, napkins, and condiments
- Maintained adequate supplies of items, such as clean linens, silverware, glassware, dishes, and trays
- Served food to customers when waiters and waitresses needed assistance
- Answered customers' questions and addressed problems and complaints in person and via phone
- Cleaned up spilled food or drink or broken dishes and removed empty bottles and trash
- Greeted and seated customers
- Served ice water, coffee, rolls, and butter to patrons
- Worked with coworkers to complete tasks
- Focused on learning new skills and staying updated with industry changes.
Housekeeping Room Attendant
Allamanda Imgya Coral Village
03.2019 - 03.2020
- Carried linens, towels, toilet items, and cleaning supplies, using wheeled carts
- Used wheeled carts to transport linens, towels and cleaning supplies around hotel
- Swept, scrubbed and polished floors with mops and brooms
- Executed periodic deep cleans for bathrooms and other areas within the property according to established standards
- Cleaned and returned rooms to occupant-ready status for prompt turnover
- Worked collaboratively with team members in order to meet deadlines set by management
- Emptied wastebaskets, emptied, and cleaned ashtrays, and transported other trash and waste to disposal areas
- Kept storage areas and carts well-stocked, clean, and tidy
- Cleaned rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met
- Changed bed linens and towels on a regular basis according to client's instructions
- Performed general maintenance duties such as changing light bulbs or replacing air filters as needed
- Washed windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Washed dishes and cleaned kitchens, cooking utensils and silverware
- Worked with coworkers to complete tasks.
Education
Applied Science of Hospitality Bachelor's Degree - Public Service
The International Institute of Tourism and Busines
Denpasar, Indonesia11.2021
Skills
- Staff Supervision
- Display Building
- Cooler Stocking
- Guest Relations
- Shift Checklists
- Honest and Dependable
Languages
Japanese
Limited Working
Indonesian
Native or Bilingual
Timeline
Restaurant Cashier
Ichiddo Ramen
10.2023 - Current
Restaurant Host
JW Marriott Hotel
10.2022 - 10.2023
Executive Lounge Attendant
JW Marriott Hotel
10.2022 - 10.2023
Food and Beverage Attendant
JW Marriott Hotel
10.2022 - 10.2023
Housekeeping Room Attendant
Allamanda Imgya Coral Village
03.2019 - 03.2020
Applied Science of Hospitality Bachelor's Degree - Public Service
The International Institute of Tourism and Busines