Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Simmons

Wichita,Kansas

Summary

I am a detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking a proactive approach to identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.

Overview

6
6
years of professional experience

Work History

Associate Software Quality Assurance Analyst

Wolters Kluwer Tax & Accounting
05.2023 - Current
  • Delivered 25+ public releases on schedule with zero post-launch defects or customer complaints, ensuring flawless deployment quality.
  • Developed and executed test cases to ensure software quality and functionality.
  • Documented testing processes and results for future reference and compliance audits.
  • Analyzed requirements and specifications to create comprehensive test plans.
  • Participated actively in Agile Scrum meetings, consistently meeting sprint goals and contributing valuable insights during planning sessions.
  • Communicated effectively with cross-functional teams, facilitating timely resolution of reported defects while maintaining a positive working relationship among team members.

Customer Service Technical Coordinator

Wolters Kluwer Tax & Accounting
06.2019 - 05.2023
  • Maintained detailed documentation on all technical procedures, providing a valuable resource for team members seeking guidance or clarification on specific tasks or processes.
  • Served as the primary point of contact for troubleshooting and resolving technical issues, maintaining a high degree of customer satisfaction.
  • Developed comprehensive training materials, empowering staff members to proficiently utilize new technology systems.

Education

Associate of Applied Science -

Butler Community College
Andover, KS

Skills

  • Growth mindset
  • Troubleshooting and testing
  • Performance optimization techniques
  • Project documentation
  • Clear instructions and communications
  • Technical documentation

Timeline

Associate Software Quality Assurance Analyst

Wolters Kluwer Tax & Accounting
05.2023 - Current

Customer Service Technical Coordinator

Wolters Kluwer Tax & Accounting
06.2019 - 05.2023

Associate of Applied Science -

Butler Community College

Similar Profiles

  • Nakul Chakoo

    Nakul ChakooNakul Chakoo

    SAP Business Transformation Manager at Wolters Kluwer Tax & AccountingSAP Business Transformation Manager at Wolters Kluwer Tax & Accounting

  • Jason De Souza

    Jason De SouzaJason De Souza

    Publishing Sales Manager at Wolters Kluwer Tax & AccountingPublishing Sales Manager at Wolters Kluwer Tax & Accounting

  • Kayla Been

    Kayla BeenKayla Been

    Senior Solutions Consultant at Wolters Kluwer Tax & AccountingSenior Solutions Consultant at Wolters Kluwer Tax & Accounting

  • Addison Klein

    Addison KleinAddison Klein

    Quality Assurance Inspector at Spirit AeroSystemsQuality Assurance Inspector at Spirit AeroSystems

  • David Guy

    David GuyDavid Guy

    Sales Associate (seasonal Hire) at SSA Group LLCSales Associate (seasonal Hire) at SSA Group LLC

CREATE PROFILE