Mia Smith-Pittmon
Washington
Summary
Dynamic professional with a strong background in emergency services and property management. As a Firefighter/EMT-B at the District of Columbia Fire and EMS Department, I demonstrated leadership and resilience while executing life-saving procedures. Skilled in customer service and property management, I effectively enhanced tenant relations and optimized occupancy rates.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Firefighter/EMT-B
District of Columbia Fire and EMS Department
01.2020 - Current
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Collaborated with firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Leasing Manager
Borger Management
11.2016 - 01.2020
- Collected, completed, and processed lease applications.
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
- Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
- Managed daily and weekly marketing and leasing plans.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
Cashier
Levy Restaurants
01.2013 - 04.2016
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Improved customer satisfaction by providing efficient and friendly service at the concession stand.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Maintained clean, organized workspace according to operational standards.
Education
No Degree - Biology
Coppin State University
Baltimore, MDSkills
- Structural firefighting
- First aid certified
- Fire safety
- Stress tolerance and resilience
- Data entry
- Customer service
- Clerical skills
- Property management
- Resident relations
Certification
- EVOC - Emergency Vehicle Operators Course
- CPR Certified
- NREMT
- DOH Certified
- BLS Instructor
Languages
English
Native or Bilingual
Timeline
Firefighter/EMT-B
District of Columbia Fire and EMS Department
01.2020 - Current
Leasing Manager
Borger Management
11.2016 - 01.2020
Cashier
Levy Restaurants
01.2013 - 04.2016
No Degree - Biology
Coppin State University
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