Mia Soares
New Bedford,MA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Patient Access Representative
Southcoast Health System
11.2021 - Current
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Check-in patients for their appointments, including confirming all patient information, updating consent forms and scanning updated insurance cards into the system.
- Check out patients and schedule follow ups.
- Obtain insurance authorizations for testing.
- Respond to patients messages and calls that are sent to the office from the call center.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
Call Center Representative
Southcoast Health System
10.2020 - 11.2021
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Schedule appointments correctly with patients with documentation needed for the offices.
- Take incoming patient refill request telephone encounters and send office clinical pools.
- Mail out appointment reminders and new patient packets to patients.
- Call and schedule patients from referrals
Communications Specialist
Southcoast Health System
07.2017 - 10.2020
- Answer and transfer incoming calls to St Lukes, Charlton and Tobey.
- Answer incoming patient calls and take non urgent messages to page with the on-call provider.
- Go overhead at all three hospital sites with codes, bed capacity status, overhead page providers.
- Activating on call operating teams for emergency operative cases.
- Maintaining all on call schedules for hospital providers and medical offices.
- Activate new pagers and swap out old pagers.
- Answering paging out any alarms that come in on the alarm panel in a timely fashion.
Shift Leader
D'Angelo Grilled Sandwiches
11.2015 - 06.2018
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Balance delivery drivers cash drawer at the end of every shift.
- Assign tasks and chores for each shift.
Store Associate
Spencers Gifts
09.2015 - 11.2015
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Contributed to loss prevention efforts by monitoring store activity closely during shifts.
Laundry Attendant
Delken
09.2014 - 09.2015
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Closing a cash drawer every night and making a bank deposit ready for the morning shift.
- Take in dry cleaning orders and correctly label them for pick up.
- Placing completed dry cleaning orders on the rack.
- Washing, Drying and Folding incoming landry orders.
- Sweep, mop and vacuum the entire store
Education
High School Diploma -
Dartmouth High School
Dartmouth, MA06.2016
Skills
- Multitasking and Organization
- Customer Service
- Professionalism
- Caring and Empathetic
- Critical Thinking
- Active Listening
- Strong Empathy
Timeline
Patient Access Representative
Southcoast Health System
11.2021 - Current
Call Center Representative
Southcoast Health System
10.2020 - 11.2021
Communications Specialist
Southcoast Health System
07.2017 - 10.2020
Shift Leader
D'Angelo Grilled Sandwiches
11.2015 - 06.2018
Store Associate
Spencers Gifts
09.2015 - 11.2015
Laundry Attendant
Delken
09.2014 - 09.2015
High School Diploma -
Dartmouth High School
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