MIA S. PERKINS
Houston,TX
Summary
Dynamic and results-driven professional with a proven track record at Hyatt Regency Downtown, excelling in operational management and customer relationship management. Spearheaded initiatives that significantly enhanced service levels and efficiency. Skilled in SAP and Salesforce, with a knack for collaborative leadership, I consistently exceed project goals and budget expectations.
Overview
7
7
years of professional experience
Work History
Front Desk Agent/ Host
Hyatt Regency Downtown
Houston, TX
01.2024 - 12.2024
- Delivered exceptional food quality and consistent execution in a well-maintained environment.
- Provides the highest level of service to exceed budgeted sales presentations and volume production goals
- Coordinated project documentation, encompassing plans, schedules, and status reports.
- Logs and accelerates delivery timelines for premiums used in promotional campaigns.
- Adhered to company protocols and safety regulations.
Front Desk Agent/ Host
Hotel Zaza
Houston, TX
02.2023 - 01.2024
- Oversaw multiple hotel departments, including Guest Relations, Front Desk, and Club Concierge, ensuring compliance with established standards.
- Coordinated with the Housing Department to enhance communication between and among the Counseling staff and the Front Desk/Security personnel to ensure the safety of all our residents
- Participated in weekly departmental meetings.
- Supervised team of 6+ employees to maintain high customer service standards.
- Oversaw daily operations across all tours and departments.
- Compiled, organized, and bound daily reports for seamless tracking.
- Maintained knowledgeable of all hotel events and escorted guests to events or outlets on the property
- Assured coverage in absence of staff by coordinating with Operations Director.
Administrative Assistant
AL-RAZAC Computing Services
Houston, TX
05.2019 - 01.2023
- Oversaw all operations related to data compilation for reports, surveys, inventories, and studies.
- Facilitated distribution of rules, policies, and procedures for a workforce exceeding 25 employees.
- Collaborated in drafting and reviewing departmental budgets.
- Pinpointed critical resources for establishing sustainable initiatives.
- Managed operations of various digital and offset printing equipment.
- Bind documents accurately and securely, adhering to guidelines.
- Collaborated with professionals to align sustainable project goals.
Office Assistant
Space Center Systems Telecom
Pearland, TX
01.2018 - 02.2019
- Generated financial transactions and oversaw bookkeeping operations.
- Created comprehensive reports to outline department and company performance.
- Delivered management support through technical or administrative tasks.
- Delivered impactful business presentations for clients, training sessions, and industry expos.
Education
Masters of Occupational Health and Safety -
Columbia Southern University
05.2025
Masters of Business Administration -
Long Island University
Brooklyn, NY05.2023
Bachelor of Science - Sports Management
Long Island University
Brooklyn, NY05.2021
Associate of Arts - General Studies
Angelina College
Lufkin, TX05.2019
Skills
- Customer Relationship Management
- Financial Budgeting
- Client Relationship Management
- Operational Management
- Project Coordination
- Employee Resource Planning
- Integrated Planning Strategies
- Collaborative Leadership
- Experience with Windows Operating Systems Configuration
- Experienced with Microsoft Office Applications
- Data Analysis Using Accurint
- Business Objects Data Analysis
- SAP System Knowledge
- Results-Driven Mindset
- Print Production Management
- PeopleSoft Expertise
- Salesforce Expertise
- SharePoint Administration
- Skilled in QuickBooks Financial Management
Accomplishments
- Graduated with a 3.7 GPA
- Accumulated 35 hours of PMP Training
Timeline
Front Desk Agent/ Host
Hyatt Regency Downtown
01.2024 - 12.2024
Front Desk Agent/ Host
Hotel Zaza
02.2023 - 01.2024
Administrative Assistant
AL-RAZAC Computing Services
05.2019 - 01.2023
Office Assistant
Space Center Systems Telecom
01.2018 - 02.2019
Masters of Occupational Health and Safety -
Columbia Southern University
Masters of Business Administration -
Long Island University
Bachelor of Science - Sports Management
Long Island University
Associate of Arts - General Studies
Angelina College
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