Summary
Overview
Work History
Education
Skills
Timeline

MIA TATE

Lakeland,FL

Summary

Detail-Oriented Medical Administrative Professional with a strong track record in scheduling and medical office support. Recognized for achieving 99% accuracy in electronic medical records (EMR) data entry and documentation. Skilled in high-volume call handling, insurance verification, and claims processing. Adept at managing confidential patient information, ensuring HIPAA compliance, and delivering compassionate, professional support in fast-paced environments. Strong ability to uphold data integrity, accuracy, and efficiency—ready to transition into a remote data entry role.

Overview

3
3
years of professional experience

Work History

Medical Assistant Scheduler

Watson Clinic, LLC
Lakeland, FL
03.2024 - Current
  • Entered and updated patient demographic and appointment information in EMR systems with 99% accuracy.
  • Managed high-volume communication through phone 70 inbound and outbound calls daily and secure email to coordinate patient visits and relay information.
  • Verified insurance data and ensured accurate recording for billing purposes.
  • Sent appointment letters and reminders to patients, maintaining compliance with data privacy standards.
  • Maintained digital records of patient interactions and referrals in alignment with organizational protocols.

Remote Customer Service Representative

Populus Group
Lakeland, FL
11.2023 - 03.2024
  • Managed 50+ inbound calls daily, assisting members and providers with insurance claims, coverage questions, and personal information updates.
  • Investigated claims and denials, identified discrepancies, and guided customers through the resolution and appeals process.
  • Accurately completed data entry tasks in the CRM system, ensuring data integrity and timely updates.
  • Delivered high-quality customer service, resolving complaints and inquiries with professionalism, empathy, and efficiency.
  • Maintained compliance with HIPAA and internal privacy standards in a remote, distraction-free environment.

Remote Customer Service Representative

Healthcare Stat Staffing INC
Lakeland, FL
11.2022 - 11.2023
  • Handled 50+ calls per day related to claims processing, benefits eligibility, and personal account updates.
  • Performed accurate and efficient data entry of insurance data into CRM and internal systems.
  • Reviewed and verified insurance information, ensuring correct application of coverage and claims policies.
  • Analyzed claim forms for completeness and compliance, escalating issues as necessary.
  • Maintained strict adherence to HIPAA regulations and privacy protocols in a home office setup.
  • Supported customers through claim inquiries, appeals, and resolution processes, contributing to high satisfaction ratings.

Education

Associate of Science - Medical Assistant

Southern Tech College, Tampa
08-2022

Skills

  • High-Volume Call Handling (50 Calls Daily)
  • Customer service
  • Patient scheduling
  • Insurance Claims Processing & Verification
  • CRM & Data Entry Accuracy
  • HIPAA Compliance & Confidentiality
  • Remote Work Productivity & Focus
  • Member & Provider Support
  • Strong Verbal & Written Communication
  • Data Integrity & Timely System Updates
  • Empathy, Patience, and Active Listening
  • Home Office Equipment & Environment Management

Timeline

Medical Assistant Scheduler - Watson Clinic, LLC
03.2024 - Current
Remote Customer Service Representative - Populus Group
11.2023 - 03.2024
Remote Customer Service Representative - Healthcare Stat Staffing INC
11.2022 - 11.2023
Southern Tech College - Associate of Science, Medical Assistant

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