Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mia Tena

Bolingbrook,IL

Summary

Dedicated and personable customer service professional with four years of experience in high-paced environments. Proven ability to manage customer needs with empathy, efficiency, and professionalism. Former keyholder with leadership responsibilities, including opening/closing procedures, conflict resolution, and team support. Strong communication skills, adaptable under pressure, and committed to delivering exceptional guest experiences.

Overview

4
4
years of professional experience

Work History

Key Holder

Boot Barn
Naperville, Illinois
03.2025 - 08.2025
  • Resolved customer complaints promptly to maintain satisfaction levels.
  • Managed store operations and ensured compliance with company policies.
  • Assisted customers with product selection and provided excellent service.
  • Oversaw cash handling procedures and maintained accurate financial records.
  • Trained new staff on sales techniques and store procedures.
  • Conducted inventory counts and organized merchandise displays effectively.
  • Collaborated with team members to achieve daily sales goals consistently.
  • Provided customer service including cashiering, merchandising and restocking shelves.
  • Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
  • Assisted customers with product selection and resolving complaints.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.

Sales Associate

Champs Sports
Aurora, Illinois
04.2023 - 02.2025
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Made a considerable impact on winning TOTQ (Team Of The Quarter) for 2/3 quarters.
  • Allowed me to also train under Sales Lead expectations.

Brand Ambassador

American Eagle Outfitters
07.2021 - 01.2023
  • Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
  • Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
  • Generated leads for future business opportunities by collecting customer contact information during promotional events.
  • Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.

Education

Business Administration And Management

College of DuPage
Glen Ellyn, IL

Skills

  • Customer Needs Assessment
  • Conflict resolution
  • Team collaboration
  • Flexible work schedule
  • Sales Development
  • Inventory Control
  • Product Sales
  • POS System Operation
  • Shipment Processing
  • Cash Handling

Languages

Spanish
Native/ Bilingual

Timeline

Key Holder

Boot Barn
03.2025 - 08.2025

Sales Associate

Champs Sports
04.2023 - 02.2025

Brand Ambassador

American Eagle Outfitters
07.2021 - 01.2023

Business Administration And Management

College of DuPage

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