MIA THOMAS
Middlesex,NC
Summary
Professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
Language
1
1
Certification
9
9
years of professional experience
Work History
Wellness Coordinator
Avance Psychiatry
06.2024 - Current
- Coordinated patient care as a liaison between patients, healthcare providers, and pharmacies, ensuring seamless communication and comprehensive support.
- Streamlined referral process to expedite patient access to specialized services and resolve inquiries to support timely, effective treatment.
- Applied problem-solving skills to address a wide range of patient mental health concerns, providing empathetic support and advocating for appropriate interventions.
- Leveraged communication skills to effectively translate complex medical information for patients, empowering them to make informed decisions about their care.
- Managed patient inquiries and complaints with professionalism and empathy, promptly resolving issues to enhance overall patient experience.
- Collaborated with interdisciplinary teams to coordinate comprehensive care plans that addressed diverse patient needs and promoted holistic well-being.
Volunteer Crisis Counselor
Crisis Text Line
11.2021 - Current
- Offered tailored counseling services focusing on mental illness and substance abuse concerns for clients.
- Provided immediate crisis support through active listening and empathetic engagement with individuals in distress.
- Implemented effective de-escalation techniques to manage high-stress situations and ensure client safety.
Internship Student
Choices Women Center
01.2022 - 05.2022
- Supported educational workshops by preparing materials and coordinating logistics for participants.
- Assisted in client intake processes, ensuring accurate data collection and confidentiality compliance.
- Collaborated with team members to streamline administrative processes, increasing overall efficiency.
Social Media Marketing Manager
Barton College Bulldogs
08.2019 - 05.2020
- Developed and executed comprehensive social media strategies to enhance brand visibility.
- Spearheaded innovative campaigns that increased user interaction and community involvement.
- Managed multiple social media platforms for increased engagement and audience growth.
Certified Nursing Assistant
Amada Senior Care
07.2018 - 07.2019
- Delivered compassionate care and companionship for patients/residents, reinforcing emotional support and well-being.
- Assisted elderly clients in the home environment through attentive caregiving.
- Supported clients with activities of daily living.
Cashier
McDonald's
07.2017 - 12.2021
- Cultivated customer relationships to drive repeat business and enhance customer loyalty.
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
Education
Bachelor of Science - Health Promotion, Minor in Population Health
Barton College
Wilson, NC05-2022
High School Diploma -
Southern Nash High School
Spring Hope, NC01-2018
Skills
- Coordinated Patient Care
- Patient Advocacy
- Crisis Intervention
- Patient Assessment
- Telehealth Coordination
- Clinical Documentation
- Insurance Navigation
- Client Education
- Risk Evaluation
- EPIC and ECW "e-clinicals" certified
- Reflective Listening, Emotional Support, and Interpersonal Skills
Certification
CPR Certified
Languages
Spanish
Limited Working
Timeline
Wellness Coordinator
Avance Psychiatry
06.2024 - Current
Internship Student
Choices Women Center
01.2022 - 05.2022
Volunteer Crisis Counselor
Crisis Text Line
11.2021 - Current
Social Media Marketing Manager
Barton College Bulldogs
08.2019 - 05.2020
Certified Nursing Assistant
Amada Senior Care
07.2018 - 07.2019
Cashier
McDonald's
07.2017 - 12.2021
Bachelor of Science - Health Promotion, Minor in Population Health
Barton College
High School Diploma -
Southern Nash High School
Work Authorization
Authorized to work in the US for any employer