Mia Thornton
Washington,DC
Summary
Proven leader in franchise management with a track record of enhancing operational efficiency and profitability at The JOINT Chiropractic and Massage Envy Spa. Excelled in business planning, KPI management, and cultivating strong customer relationships, achieving consistent success in competitive markets. Experienced in leading and supervising operational and sales teams.
Overview
19
19
years of professional experience
Work History
Franchise Owner
The JOINT Chiropractic
Maryland | DC | North Carolina | New York
05.2005 - Current
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Coordinated business paperwork such as contracts, employee files and tax submissions with good organizational skills.
- Calculated and submitted on-time and accurate royalty payments to corporate office to maintain franchise in good standing.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Oversaw payroll, business planning and marketing for franchise operations.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Researched target market to discover customer needs and analyze competitor trends.
Franchise Owner
Massage Envy Spa
North Carolina
03.2012 - 01.2015
- Managed labor, inventory and overhead costs effectively to maintain business profitability.
- Handled team, customer and operations issues with calm, knowledgeable strategies to keep business on-track against targets.
- Cultivated strong relationships with customers via in-store connections and strong social media presence.
- Recruited and developed successful leadership staff to handle day-to-day business operations.
- Oversaw payroll, business planning and marketing for franchise operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Discovered areas of improvement by generating quarterly operational and sales reports.
- Established foundational processes for business operations.
- Researched target market to discover customer needs and analyze competitor trends.
Education
Psychology
University of Maryland - College Park
College Park, MD04.2022
Neuromuscular Massage Therapy -
Southeastern Institute - Charlotte
Charlotte, NC06.2008
Skills
- Operations Management
- KPI Management
- Business Management
- Regulatory Compliance
- Financial Management
- Business Planning
- Business Marketing
- Product branding
- Sales management
- Investor Relations
- Business launch
- Business Development
- Sales Leadership
Timeline
Franchise Owner
Massage Envy Spa
03.2012 - 01.2015
Franchise Owner
The JOINT Chiropractic
05.2005 - Current
Psychology
University of Maryland - College Park
Neuromuscular Massage Therapy -
Southeastern Institute - Charlotte