Mia Tien
Waterloo,IA
Summary
I am a qualified Loan Advisor II with 6 1/2 years of financial banking history. I am also a certified notary public through the state of Iowa. My area of expertise is very opened as I am very customer serviced based along with being a team player. I am someone who is not afraid to be coached or the one to do the coaching. My 5 Gallup strengths are: responsibility, achiever, futuristic, relatable and consistency.
Overview
6
6
years of professional experience
Work History
Loan Advisor II
Decorating
Waverly
07.2021 - Current
- Developed and maintained relationships with customers, lenders and other third parties
- Evaluated loan requests and documents to verify accuracy and completeness
- Processed loan applications and monitored progress from start to finish
- Assisted customers with completing loan applications and other paperwork
- Explained very technical financial information to applicants in easy to understand language
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Analyzed potential risks and evaluated loan products to identify suitable options for customers
- Negotiated loan terms and conditions with customers to secure best deal
- Identified opportunities to cross-sell and upsell loan products to customers
- Established plans and payoffs for customers' loans, prioritizing control of overall costs
MSR
07.2020 - 07.2021
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Proved successful working within tight deadlines and a fast-paced environment
- Strengthened communication skills through regular interactions with others
- Organized and detail-oriented with a strong work ethic
- Adaptable and proficient in learning new concepts quickly and efficiently
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Paid attention to detail while completing assignments
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
TSR
Lafayette
08.2017 - 07.2020
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow
- Processed customer transactions promptly, minimizing wait times
- Disbursed cash and checks accurately while maintaining security of cash drawers
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit
- Educated customers on use of banking website and mobile apps
- Assisted with training of new tellers on policies and procedures
- Processed wide variety of retail banking transactions for personal and commercial customers
- Handled various accounting transactions
- Referred customers to other banking departments for specialized services
- Monitored and verified suspicious activity on customer accounts
Education
Associate’s - Liberal Arts
Hawkeye Community College
Waterloo, IA05.2020
Skills
- Consistently a positive leader / role model for the branch and peers
- Established close personal relationships with all of my members
- Organized to keep the branch running efficiently and effectively
- Team Player
- Communication
- Customer Service
- Motivated / Motivational
- Quick Learner
- Mia Tien
- Loan Advisor II
Timeline
Loan Advisor II
Decorating
07.2021 - Current
MSR
07.2020 - 07.2021
TSR
08.2017 - 07.2020
Associate’s - Liberal Arts
Hawkeye Community College