Mia Tillison
Dallas,TX
Summary
Dynamic Learning Management System Administrator with proven expertise at Concentra Health Services, adept at compliance reporting and user account management. Successfully enhanced training engagement through innovative material development and effective communication. Recognized for exceptional troubleshooting skills, streamlining processes, and fostering team collaboration to achieve organizational goals.
Overview
23
23
years of professional experience
Work History
Learning Management System Administrator
Concentra Health Services
Dallas, TX
05.2021 - Current
- Configured course content within the LMS to ensure compliance with institutional standards, OSHA Regulated safety training, Annual Compliance training, and Incentive Plans
- Create and deploy professional development summary’s for colleagues to submit their annual performance development reviews (also known as PDS)
- Troubleshoot well over 100 cases per day using ServiceNow tool regarding LMS challenges
- Responsible for monthly and quarterly compliance reporting submitted to executive leadership
- Develop and implement training tools such as aids and videos for colleagues
- Created training materials for faculty members on how to use the LMS effectively.
- Direct and manage quarterly touch points meetings with regional Field Training Directors
- Provided technical support and training to users, improving system understanding and reducing support requests.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Provided guidance and advice on best practices when using different types of educational technology tools.
- Conferred with network users about solutions to existing system problems.
- Developed policies relating to acceptable use of the LMS among users.
- Coordinated with vendors and support teams to resolve technical issues and procure necessary equipment.
- Monitored system performance, identifying and resolving bottlenecks to maintain optimal functionality.
- Facilitated the migration of servers and applications to cloud platforms, improving scalability and cost-effectiveness.
LMS Administrator
Independent Contractor – Mia Tillison, MBA
Dallas, TX
03.2020 - 05.2021
- American Society of Plastic Surgery – Part-Time LMS Administrator for CloudWisdom LMS
- Created and maintained user accounts in the Learning Management System for new users.
- Add products to their eCommerce platform for purchase and launch of content
- Performed routine troubleshooting and network monitoring.
- Planned contents according to publication's style, editorial policy and publishing requirements.
- Worked closely with product teams to develop engaging stories that communicated key messages about products or services offered by the company.
Functional/Implementation Consultant
Bluewater Learning
Richardson, TX
03.2019 - 03.2020
- Diverse knowledge in activating and consulting with clients in various markets and industries
- Built and oversaw network infrastructure comprised of various virtual products.
- Led internal training sessions to update teams on new technologies and implementation strategies.
- Planned, implemented, and integrated updated system-oriented projects.
- Detailed Project Management skills to ensure client satisfaction through communication, time management and organization
- Provided technical guidance for system development and troubleshooting.
- Verified that every client received highest level of support, assistance and professionalism to uphold company's commitment to service.
- Coached, mentored and developed implementation managers by teaching best practices and protocols to reduce discrepancies.
- Advised on project costs, concepts or design changes.
- Developed and maintained project documentation, including implementation plans and user guides.
- Developed customized solutions based on client requests, ensuring that all requirements were met.
- Implemented changes requested by customers within established timelines while maintaining high standards of quality.
- Conducted comprehensive needs analysis to align technology solutions with business objectives.
- Resolved many calls daily by solving problems and providing customer care.
- Created user documentation including system setup instructions and user manuals.
- Liaised between clients and technical teams to ensure clear communication of project objectives and requirements.
- Developed implementation plans tailored to customer needs, outlining key milestones and tasks.
- Assisted in troubleshooting issues related to data transfer or system integration.
Client Engagement Manager
Traveling Coaches
Dallas, TX
03.2018 - 03.2019
- Strong technical knowledge related to learning management systems
- Serve as the project manager for the analysis, design, development, implementation and support of learning management systems
- Communicate prioritization, delivery status, issues/escalations
- Track and facilitate project issue resolution and evaluating project risk and executing mitigation plans
- Ensure project change requests are prioritized, tracked, and communicated in a consistent and effective manner to ensure the alignment of project deliverables with customer expectations
- Work with key business personnel, IT managers and test teams to coordinate activities
- Communicate regularly with internal customers, as appropriate, to ensure the delivery of high-quality systems that meet the customer requirements
- Proficient managing six or more complex IT projects in parallel
- Collaborated with sales and other internal partners to provide accurate and effective implementations.
- Ensured compliance with all relevant regulations when engaging with customers.
- Implemented changes as required based on feedback from customers throughout the course of an engagement.
- Developed and tracked key performance indicators within client services department.
- Provided training and guidance to team members involved in customer engagements.
LMS/ATS Administrator
AccentCare, LLC
Dallas, TX
08.2016 - 03.2018
- Responsible for 4000 users in the LMS, ensuring proper course assignment is deployed annually
- Integrated four different mergers (or acquisitions) into the LMS in 2017
- Continuous delivery, deployment, and integration of system functions to the team
- Technical support to employees with issues accessing Web-based training in LMS tool as well as registration/cancellation for Instructor Led training courses
- Responsible for course and schedule creation within the LMS
- Liaison to PeopleFluent support for any LMS issues/concerns
- Created and responsible for new hire on-boarding into the Training and Development team for the LMS
- Created step by step job aids and training guides for ease of use with LMS for users
- Successfully manage of Training & Development SharePoint site
- Administrator to Applicant Tracking System, Jobvite
- Liaison between recruiters and ATS
- Assist recruiters with requisitions, and candidate issues uploading to Jobvite from Workday (HRIS)
- Use Articulate/Storyline and Presenter to update and re-publish online course content to SCORM
LMS Administrator
Pacific Union Financial, LLC
Farmers Branch, TX
05.2015 - 08.2016
- Implemented Pacific Union Financial to a new Learning Management System; iLearn
- Technical support to employees with issues accessing Web-based training in LMS tool as well as registration/cancellation for Instructor Led training courses
- Administrator to Instructional Designers (who create course content) with the input of course content, and Trainers with course codes and course offerings into the LMS
- Liaison to Roundtable Learning support for any LMS issues/concerns
- Responsible for reporting monthly training hours for Servicing, Originations, and Corporate entities as well as delinquency/completion reports
- Created and responsible for new hire on-boarding into the Training and Development team for the LMS
- Created step by step job aids and training guides for ease of use with LMS for users
- Successfully assisted with creation/implementation and management of Training & Development SharePoint site
LMS Administrator
Nationstar Mortgage, LLC
Lewisville, TX
07.2012 - 05.2015
- Administrator to Learning Management System powered by Saba
- Technical support to employees with issues accessing Web-based training in LMS tool as well as registration/cancellation for Instructor Led training courses
- Administrator to Instructional Designers (who create course content) with the input of course content, and Trainers with course codes and course offerings into the LMS
- Liaison to Saba support for any LMS issues/concerns
- Responsible for reporting monthly training hours for Servicing, Originations, and Corporate entities as well as delinquency/completion reports
- Manage daily/monthly expenses for the entire Training and Development team
- Created new hire on-boarding into the Training and Development team for the LMS
- Responsible for preapproval and payment submission of tuition reimbursement
- Implemented Nationstar University to a new Learning Management System; SuccessFactors
- Successfully assisted with creation/implementation of Training & Development SharePoint site
- Conduct training on Saba Learning Management System to new hire employees
- Created step by step video job aids for ease of use with LMS for users
- Serve on a committee Engagement Committee
Accounts Receivable Analyst - Contract
Manpower/UPS
Carrolton, TX
10.2011 - 07.2012
- Apply cash deposits to various UPS customers using PeopleSoft as well as UPS specific tools
- Post daily 88-100 deposits calculating over $1.1million per day
Learning Management System (LMS) Administrator - Contract
IBM/American Airlines
Fort Worth, TX
10.2010 - 06.2011
- Technical support to employees who have problems accessing web based training in LMS tool as well as registering/canceling for instructor led training courses
- Administrator to IBM developers (who creates the course content) with the input of the course content into the LMS tool
Business Analyst
Ameripath Inc/Quest Diagnostics Inc.
Addison, TX
05.2008 - 08.2010
- Electronic Remittance Advice (ERA)/Electronic Funds Transfer (EFT) Business Analyst
- Directly supervised 3 associates daily functions
- Liaison to clearinghouse, Emdeon Business Services
- Supported several Six Sigma Green Belt projects
- Created standard operating procedures for enrolling insurance companies to receive electronic remittance advice (835 files/ERA) from Ameripath via Emdeon Business Services and to send electronic funds transfers (EFT)
Training Coordinator
Nokia Inc/Nokia Siemens Networks
Irving, TX
05.2002 - 08.2007
- Training Coordinator/System Administrator to the Training Administrator (TRADMIN) learning tool
- Effectively scheduled with external and internal customers to ensure customer expectations and commitments are met
- Provided support, information, prioritization and coordination of training courses for internal and external customers
- Proactively followed-up with course delivery report after completion of training courses to ensure a high level of satisfaction
- Created external customer invoices for payment in SAP and internal invoices with company web-based intranet tool
- Served as Employee Engagement Officer for team and planned annual team buildings
- Managed the process of new hires; ordering equipment, setting up network and training application usernames and passwords
Education
Master’s - Business Administration – Human Resources
University of Phoenix
01.2020
Bachelors - Management - Human Resources
University of Phoenix
Skills
- Manage Reporting
- Curriculum Management
- Curriculum Mapping
- Project coordination
- Research
- Coaching
- Learning Consultation
- Project Management
- Team Building
- Learning management systems
- Technical support
- Compliance reporting
- User account management
- Troubleshooting techniques
- Training material development
- Vendor coordination
- Instructional design
- Change management
- Blended learning
- SCORM and AICC standards
- Effective communication
Websites
Selected Highlights
- Extensive experience integrating LMS platforms: SuccessFactors, SumTotal, RoundTable, PeopleFluent, LearnShare , Cornerstone
- Troubleshot company-wide LMS Technical Support issues
- Analyzed data and identified $110,000 in annual learning management system cost savings for Pacific Union Financial LLC
- Created new hire on-boarding LMS course material for Learning and Development team
- Responsible for reporting monthly delinquency/completion reports
- Created step by step video job aids for ease of use with LMS for users
Employment Objective
Looking for employment in a growing community. Welcomes the ability to grow and develop a career path leading to management. Respects leadership and is encouraged from coaching and mentoring from strong compassionate, democratic, or delegative leadership styles.
Timeline
Learning Management System Administrator
Concentra Health Services
05.2021 - Current
LMS Administrator
Independent Contractor – Mia Tillison, MBA
03.2020 - 05.2021
Functional/Implementation Consultant
Bluewater Learning
03.2019 - 03.2020
Client Engagement Manager
Traveling Coaches
03.2018 - 03.2019
LMS/ATS Administrator
AccentCare, LLC
08.2016 - 03.2018
LMS Administrator
Pacific Union Financial, LLC
05.2015 - 08.2016
LMS Administrator
Nationstar Mortgage, LLC
07.2012 - 05.2015
Accounts Receivable Analyst - Contract
Manpower/UPS
10.2011 - 07.2012
Learning Management System (LMS) Administrator - Contract
IBM/American Airlines
10.2010 - 06.2011
Business Analyst
Ameripath Inc/Quest Diagnostics Inc.
05.2008 - 08.2010
Training Coordinator
Nokia Inc/Nokia Siemens Networks
05.2002 - 08.2007
Master’s - Business Administration – Human Resources
University of Phoenix
Bachelors - Management - Human Resources
University of Phoenix
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