MIA TOLAYO
Chicago
Summary
As a recent entrant to the healthcare field, I am actively seeking opportunities for professional development. My qualifications include a dental assistant certification and six months of experience as a medical office receptionist, demonstrating a foundational understanding of healthcare operations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Patient Services Registration/Reception
Prime Care Health
Chicago
01.2025 - Current
- Greeted and registered patients, verified insurance information, collected copayments and deductibles.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Scheduled and confirmed appointments with Athena.
- Answered and directed incoming calls using multi-line telephone system.
Associate
Ross Dress For Less
Chicago
05.2023 - Current
- Manage inventory, assist customers, and process transactions efficiently.
- Drive sales through product knowledge and upselling techniques.
- Foster team synergy to maintain an organized sales floor.
- Collaborate with colleagues to resolve customer inquiries and optimize store operations.
- Energetically engage customers, creating a positive shopping experience.
- Passionately share product knowledge, inspiring confidence in purchasing decisions.
Education
High School Diploma -
Pathways in Education
CHICAGOCertificate - Dental Assistant
UI Health
Chicago, ILSkills
- Reception desk management
- Scheduling appointments
- Front desk operations
- Insurance verification
- Admissions processes
- Patient data privacy
- HIPAA compliance
- Chairside assisting
- Chair-side support
- Dental procedure assistance
- Dental staff assistance
- Athena system
Certification
Dental Assistant
Hobbies and Interests
During my leisure time, I engage in volunteer work at the local food bank.
References
Valerie Valejo, 773-491-4057, Ross Dress For Less, 06/24
Languages
Spanish, Native/Bilingual
Timeline
Patient Services Registration/Reception
Prime Care Health
01.2025 - Current
Associate
Ross Dress For Less
05.2023 - Current
High School Diploma -
Pathways in Education
Certificate - Dental Assistant
UI Health