Overview
Work History
Education
Skills
Extra Curriculars
Awards
Volunteer Experience
Timeline
Generic
Mia Tonda

Mia Tonda

Tomball,TX

Overview

4
4
years of professional experience

Work History

Public Relations Manager

Mind Your Own Business (MYOB)
09.2023 - Current
  • Raised brand awareness through consistent marketing efforts and product campaign launches.
  • Developed innovative marketing and PR strategies.
  • Designed and created campaign e-mail invitations, articles and marketing videos.
  • Represented organization to customers, public, government officials and other external sources. Developed key and valued relationships with customers, public, government officials and other external sources by resolving issues quickly and implementing [Type] process.
  • Managed internal, external and crisis communications.
  • Aligned projects and daily activities with company vision, strategies and tactics.
  • Developed brand media relations strategies that bolstered community awareness and knowledge.
  • Collaborated with media to encourage company and product coverage and promote brand mission and values.
  • Designed and implemented strategic business plan objectives.
  • Defined and achieved project and overall organizational vision, strategies and tactics.

Barista

Frost Bake Shoppe
08.2023 - Current
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Maintained regular and consistent attendance and punctuality.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new employees
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Completed successful daily cash audits to correctly balance drawers at end of shifts.
  • Sanitized equipment and wiped down counters and tables to prevent spread of germs.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
  • Explained beverage preparation and offered samples to help customers choose ideal items.

Marketing Intern

Fabiana - Dance & Body fitness
09.2022 - 02.2023
  • Hours Per Week: 6
  • Helped with planning and hosting of marketing events.
  • Assisted in creating written, video and image content for marketing channels.
  • Scheduled social media postings to advertise products and generate site traffic.
  • Assisted with development of event strategies and tactical plans to promote accomplishment of marketing goals.
  • Participated in brainstorming meetings to develop marketing collateral.
  • Wrote copy for social media posts, promotional emails and other marketing collateral.
  • Researched interesting and relevant content to capture interest and improve site traffic.
  • Prepared persuasive sales and marketing presentation materials to engage clients.
  • Practiced search engine optimization to maximize efforts in creating brand awareness.
  • Monitored web traffic to analyze website performance.
  • Researched and evaluated potential new markets and products.
  • Created customized marketing materials to increase product awareness.
  • Conducted primary and secondary research to better understand customer needs and behaviors.

Receptionist

Ride N' Burn
08.2021 - 08.2022
  • Hours Per Week: 22
  • Confirmed appointments, communicated with clients and updated client records
  • Managed multiple tasks and met time-sensitive deadlines
  • Answered central telephone system and directed calls accordingly
  • Screened visitors and issued badges to maintain safety and security
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
  • Resolved customer problems and complaints
  • Kept reception area clean and neat to give visitors positive first impression
  • Checked-in visitors

Barista Trainee

La Postreria 77
05.2021 - 06.2021
  • Hours Per Week: 18
  • Monitored supply levels at counter and maintained customer areas to meet typical demands
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores
  • Recommended products based on solid understanding of individual customer needs and preferences
  • Cleaned counters, machines, utensils and seating areas daily
  • Scheduled social media postings to advertise products and generate site traffic
  • Performed market analysis and researched latest trends
  • Researched interesting and relevant content to capture interest and improve site traffic
  • Helped with planning and hosting of marketing events
  • Participated in brainstorming meetings to develop marketing collateral
  • Researched competitor trends and interpreted findings, reporting conclusions to supervisor
  • Wrote copy for social media posts, promotional emails and other marketing collateral
  • Assisted in creating written, video and image content for marketing channels

Salesperson

Partnership with BreAd
05.2020 - 08.2020
  • Hours Per Week: 35
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Increased sales and customer satisfaction through personalized servicing
  • Displayed merchandise by arranging in appealing ways to boost sales
  • Expanded brand and marketing strategies by planning strategic events
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services
  • Worked to build relationships with customers and built potential for additional sales

Education

Lone Star College System
Spring, TX

Skills

  • Program Leadership
  • PR Strategy Development
  • Community Outreach
  • Media Relations
  • Organized
  • Excel
  • Dedicated
  • Pro-active
  • Decision-making

Extra Curriculars

  • Varsity Soccer Team, PrepaTec Santa Catarina, 3 years, Participated in national tournaments and leagues
  • Runner-up for Student council president, PrepaTec Santa Catarina, Junior Year, Ran for president and organized my campaign
  • Student board member of Dr. Sonrisas Foundation, PrepaTec Santa Catarina, 3 years, 10
  • Chief of marketing - student board member of Last Chance, PrepaTec Santa Catarina, 3 years, 4
  • National soccer tournament - FARO GIRO, PrepaTec Santa Catarina, Freshman year, 14
  • National soccer tournament - FARO GIRO (Member of sports committee), PrepaTec Santa Catarina, Junior Year, 21
  • Innovate TEC (Innovation competition) Runner-Up, PrepaTec Santa Catarina, Freshman Year, 5
  • ENTREPRENEUR - Marekting staff, PrepaTec Santa Catarina, Junior & Senior Year, 7
  • VIVETEC student committee - Photographer and social media operator (Sports event), Prepa Tec Santa Catarina, Junior Year, 5
  • Regnum Christi member, ECA MTY, Sophomore, Junior, and Senior Year, 2

Awards

Leadership scholarship, PrepaTec Santa Catarina, 3 years Top five in APEC student model forum, PrepaTec Santa Catarina, Local event Best delagate - UN model debate, Latin American School, Local event

Volunteer Experience

  • Dr. Sonrisas Foundation - Volunteer, Dr. Sonrisas Monterrey, Junior and Senior Year, 50, 05/08/21, 05/08/22
  • Soñar despierto Foundation of Monterrey, Soñar Despierto, Junior and Senior Year, 60, 04/01/22, Current volunteer
  • Missionary Trip - Cuatro Cienegas, ECA MTY, Junior, 100, 12/04/21, 12/12/21

Timeline

Public Relations Manager

Mind Your Own Business (MYOB)
09.2023 - Current

Barista

Frost Bake Shoppe
08.2023 - Current

Marketing Intern

Fabiana - Dance & Body fitness
09.2022 - 02.2023

Receptionist

Ride N' Burn
08.2021 - 08.2022

Barista Trainee

La Postreria 77
05.2021 - 06.2021

Salesperson

Partnership with BreAd
05.2020 - 08.2020

Lone Star College System

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Mia Tonda