Mia Trahan

• Managed online reputation for 18 dealerships by monitoring and responding to reviews across multiple platforms to protect brand image and support customer retention.
• Coordinate events and sponsorships across multiple locations: solicit vendor quotes, confirm sponsor deliverables, and follow up to ensure execution aligns with sponsor tiers.
• Oversee procurement and print production: gather quotes, place orders for promotional items, and process payments to support marketing and operations.
• Maintain nightly documentation and guest follow‑up, resolving concerns and ensuring consistent service across departments.

• Planned and facilitated resident activities to promote engagement, mobility, and social connection in a residential care setting.
• Provided hands‑on support during meal service and assisted with basic resident care tasks as needed, collaborating with nursing and support staff.
• Communicated with families and team members to coordinate resident needs and ensure continuity of care.

• Responded to leads using ELeads CRM; answered vehicle inquiries, scheduled appointments, and conducted follow‑up to improve appointment attendance and customer satisfaction.
• Worked closely with sales teams to prioritize customer needs and ensure efficient transitions from remote contact to in‑person interactions.