Mia Turrubiates
Plano,TX
Summary
Dynamic and dedicated professional with extensive experience at Panda Express, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective communication and collaborative teamwork. Skilled in maintaining a clean environment and adapting to fast-paced settings, ensuring a positive dining experience for all patrons.
Reliable FOH Team Member brings attention to detail and time management abilities to successfully multitask in fast-paced environments. Focused worker assists fellow employees in completing tasks.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Organized professional with experience in high volume restaurants. Fulfills customer orders while maintaining clean and safe environment. Delivers quality food and offers great organizational skills.
Professional in hospitality industry with commitment to delivering high-quality customer service and operational excellence. Recognized for fostering strong team collaboration and adapting to dynamic environments. Skilled in multitasking, problem-solving, and maintaining positive attitude.
Developed key skills in fast-paced customer service environment, adept at managing diverse tasks and ensuring high levels of customer satisfaction. Focused on transitioning into new field where these abilities can be fully utilized to enhance team performance and customer experiences. Looking to leverage strong interpersonal and problem-solving skills in new and dynamic setting.
Overview
3
3
years of professional experience
Work History
FOH Team Member
Panda Express
02.2025 - 05.2025
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Answered customers' questions, recommended items, and recorded order information.
- Established welcoming atmosphere by greeting each guest warmly.
- Handled cash transactions accurately, balancing the register at the beginning and end of each shift.
- Enhanced customer experience by providing friendly and efficient service at the front counter and drivethru.
- Supported fellow team members during peak hours by quickly responding to needs of both customers and staff.
- Maintained excellent attendance and punctuality, demonstrating commitment to the success of the team and establishment.
- Contributed to a positive team environment by assisting coworkers with tasks when needed.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Collaborated closely with other FOH Team Members during busy shifts to streamline workflow and serve guests more efficiently.
- Successfully managed multiple priorities simultaneously during high-volume periods, maintaining a strong focus on customer satisfaction.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Utilized point-of-sale systems effectively, accurately entering orders and processing payments with minimal errors.
- Greeted customers warmly upon arrival, setting a welcoming tone for their dining experience.
- Participated in regular training sessions to stay up-to-date on menu items and promotions, offering knowledgeable recommendations to customers.
- Adapted well to changes in daily operations due to various factors such as unexpected rushes or staffing shortages.
- Coordinated with kitchen staff to ensure timely delivery of orders, minimizing wait times for customers.
Server
Chili's Bar and Grill
10.2024 - 02.2025
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
- Utilized knowledge of menu to make recommendations, enhancing customer dining experience.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
Fast Food Worker
McDonald’s
11.2023 - 01.2025
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
Fast Food Worker
McDonald's
05.2023 - 08.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Processed orders on POS system and accepted cash and charge payments.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
- Trained newly hired employees on routine tasks and customer service.
- Made change and returned correct cash and coin to patrons.
- Improved team efficiency with effective communication and coordination during peak hours.
Education
Bachelor of Science in Nursing - Public Health Nursing
Austin College
900 N Grand Ave, Sherman, Tx, 7509005-2028
High School Diploma -
Idea Eastside College Preparatory
2519 Martin Luther King Dr, San Antonio, Tx, 7820306-2024
Skills
- Order taking
- Ensuring a clean environment
- Salesmanship
- Table setting
- Collaborative teamwork
- Greeting guests
- Money handling
- Professional appearance
- Complaint handling
- Payment processing
- Stock management
- Multilingual
- Active listening
- Safe food handling
- Food handler certification
- Cash handling
- Analytical thinking
- Time management abilities
- Adaptability
- Portion control
- Phone etiquette
Languages
Spanish
Full Professional
English
Full Professional
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Interests
Nursing
Love to go for walks
I love to shop
Spending time with family
Timeline
FOH Team Member
Panda Express
02.2025 - 05.2025
Server
Chili's Bar and Grill
10.2024 - 02.2025
Fast Food Worker
McDonald’s
11.2023 - 01.2025
Fast Food Worker
McDonald's
05.2023 - 08.2024
Bachelor of Science in Nursing - Public Health Nursing
Austin College
High School Diploma -
Idea Eastside College Preparatory
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