Mia Utorov
Herriman,United States
Summary
A detail oriented employee with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. A strong leader and often praised as hardworking by my peers, I can be relied on to help your company achieve it's goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Vehicle Support Representative
Tesla
Draper, UT
01.2025 - 03.2026
- Resolved customer inquiries efficiently through various communication channels, enhancing overall customer satisfaction.
- Collaborated with cross-functional teams to streamline support processes and improve response times.
- Trained new support representatives on product knowledge and customer service best practices to ensure consistency.
- Analyzed customer feedback data to identify trends and recommend improvements in service delivery.
Customer Service Representative
Strategic Resilience Group
Salt Lake City, UT
01.2023 - 07.2024
- Handled customer inquiries courteously and professionally.
- Managed high-stress situations effectively, while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Patient Services Advisor
Clicklease LLC
West Valley City, UT
12.2021 - 12.2022
- Assisted customers in navigating company website, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Provided primary customer support to internal and external customers.
Claims Representative
Teleperformance USA
Sandy, UT
01.2021 - 11.2021
- Worked productively in fast-moving work environment to process large volumes of claims.
- Analyzed complex claims to determine next steps and possible outcomes.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
Education
High School Diploma -
Granger High School
West Valley City, UT05.2019
Skills
- Relatable nature
- Ability to multi-task
- Compassionate
- Excellent work ethic
- Courteous demeanor
- Technologically-savvy
- Adaptability
- Detail-Oriented
- Well rounded customer service skills
- Critical-thinking skills
- Hardware troubleshooting
- Escalation handling
- Software troubleshooting
Certification
- Licensed in Sales
Timeline
Vehicle Support Representative
Tesla
01.2025 - 03.2026
Customer Service Representative
Strategic Resilience Group
01.2023 - 07.2024
Patient Services Advisor
Clicklease LLC
12.2021 - 12.2022
Claims Representative
Teleperformance USA
01.2021 - 11.2021
High School Diploma -
Granger High School