Mia Valente
Sonora
Summary
Motivated and versatile professional with a strong background in costumer service. Skilled in problem-solving, collaborating across teams, and delivering results in dynamic environments. Recognized for excellent communication, time management, and organizational abilities. Excited to utilize diverse skills and experience to make valuable contributions across a wide range of industries and challenges.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Jillian Bottomly
06.2024 - Current
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Front Line Cook/ Server /Host
Emberz Restaurant
08.2019 - 05.2024
- Avoided waste and produced consistent results by memorizing recipes, portion sizes, and plating techniques
- Supported kitchen operations by restocking and preparing stations with necessary supplies and equipment
- Protected customers and staff by cleaning and sanitizing counters and high-touch areas
- Chopped vegetables, created sauces, and prepared garnishes for common recipes
- Kept stations clean by removing spills and disposing of leftover food
- Covered kitchen needs at station, filled in for absent team members and brought cooks up to speed
- Collaborated with front- and back-of-house team members to meet needs and avoid service delays
- I am fully trained on the basic needs for cooking and how to run a kitchen
- Enhanced customer satisfaction by efficiently preparing high-quality meals in a fast-paced kitchen environment.
- Meticulously followed health and safety guidelines, contributing to a clean and sanitary kitchen workspace.
- Exhibited strong multitasking abilities by simultaneously managing multiple orders during peak service hours.
- Proactively communicated with front-of-house staff to ensure accurate order delivery and prompt resolution of issues.
- Reduced food preparation time while maintaining quality through effective mise en place organization.
- Maintained consistent flavor profiles and presentation standards, ensuring positive guest experiences.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Diploma -
SummerVill Highschool
Soulsbyville, CA02.2022
Skills
- Fast Learner
- Customer Service
- Fast and Efficient
- Problem Solver
- Willingness to Try New Things
- Line Management
- Prep Work
- Multitasking
- Critical Thinking
- Coordination
Certification
Serve Safe Certificate
Timeline
Receptionist
Jillian Bottomly
06.2024 - Current
Front Line Cook/ Server /Host
Emberz Restaurant
08.2019 - 05.2024
Serve Safe Certificate
Diploma -
SummerVill Highschool
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