Mia Valentine
Baltimore,MD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Pathology Medical Archives Coordinator
Johns Hopkins Hospital
01.2019 - Current
- Coordinate timely send out of pathology materials and reports to outside clinicians, institutions, research facilities, and reference laboratories
- Ensures proper documentation and authorization is obtained and documented prior to release of medical records for second opinions, clinical trials, reference lab testing and legal purposes
- Understands and correctly applies HIPAA, institutional and department specific policies related to handling, faxing, discussing and or emailing patient medical information
- Requests blocks from archives and submits requests to the proper laboratory for required materials of unstained slides, DNA precautions, cores, etc
- Documents, tracks and follows up on all original materials released, ensuring return to the proper files
- Follows up on phone, fax and email requests in a timely manner while utilizing excellent customer service skills
- Understands and adheres to send out testing guidelines and polices
- Works closely with outside laboratories ensuring correct materials are shipped in the required timeframe, with correct documents ( financial disclosure, waiver, test requisition etc.)
- Applies billing rules when billing patients and/ or institutions and enters billing charges as required
- Receives and responds to subpoenas and other written authorizations for release of medical records and/or materials with the approval of the appropriate physician, Johns Hopkins general counsel’s representative and/or pathology supervisor
- Work closely with JHH legal team and outside law firms, regarding subpoenas and release of information
- Assures that the Department of Pathology policy is adhered to and maintains documentation and chain of custody of records/material (paraffin blocks/slides) and responds in a timely manner
- Handles pathologist and/or patient requests for 2nd opinion consultation send out
- Receives outside reports and in a timely manner process for quality assurance review
- Documents, processes, and returns reports and materials to the correct location and in a timely manner
- Process all requests for clinical trial research programs
- Works closely with the pathologist reviewing cases to determine if patient are eligible for clinical trials and/or enroll patients in clinical trials
- Seeks guidance and approval from the IRB pathologist to determine if appropriate documentation is submitted
- Obtains budgetary information for processing of requests.
Pathology Medical Records Coordinator
Johns Hopkins Hospital
03.2017 - 01.2019
- Responsible for facilitating the exchange of information between customers, patients, families, healthcare teams and outside agencies
- Oversee front-desk and administrate duties
- Provide excellent customer service while adhering to Policies; interface well with internal and external resources, patients and clinicians in-person, via telephone, or written/electronic correspondences
- Answer multi-line telephone in a timely manner, transfer calls and overhead page physicians
- Responsible for customer service request/ complaints and take the appropriate action needed to resolve the issue
- Consistently provide information regarding policies and procedures to inquiring hospital staff, outside physicians and family members
- Recognize interprets and evaluate inconsistencies, discrepancies and inaccuracies in medical dictation and appropriately edit, revise and clarified without altering the dictation or the dictator’s style
- Flag reports requiring the attention of a supervisor
- Consistently maintain accurate records and billing
- Efficiently record and follow up on messages
- Consistently scan all documentation to insure a comprehensive medical record
- Regularly verify and enter patient data into electronic database while also verifying all documentation for accuracy and required information
- Assure all HIPAA release forms are signed before releasing patient PHI.
Medical Records Coordinator/ Call Center Operator
Smart Pain Management
08.2014 - 07.2016
- Maintains medical records operations by following policies and procedures; reporting needed changes
- Complete medical record by reviewing information; notifying health care providers of record deficiencies; tracking outstanding records
- Resolve medical record discrepancies by collecting and analyzing information
- Provides medical record information by answering questions and requests of patients, hospital staff, law firms, insurance companies, and government agencies
- Maintains patient confidence and protects medical office operations by keeping information confidential; following release-of-information protocols
- Receive and process all requests for patient information
- Ensure that proper authorization and documentation is received in order to process requests for information
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Perform Call Center duties on a daily basis
- Accurately collect all required new patient information, including completed and accurate insurance data and verifying eligibility in real-time
- Answer and handle calls to the best of my ability along with transferring other calls to appropriate staff members
- Complete medical determination forms for patients transferring from another Pain Management Clinic or returning to Pain Management
- Schedule and reschedule patients for appointment
- Inform patients of referrals and copays needed for upcoming appointments.
Specimen Processor/ Lab Tech
Quest Diagnostics
11.2012 - 07.2014
- Perform data entry
- Process and accessing clinical specimens, including blood, urine, stool, and all other bodily fluids for laboratory testing on a daily basis
- Verify all patients’ information is correct and accurate to eliminate errors in testing
- Label all samples correctly
- Distribute all samples to the correct department in a timely manner
- Store and dispose of all specimens properly
- Identify and report all problems associated with samples
- Maintain confidentiality.
Lab Tech/ Phlebotomist
Jai Medical Center
09.2005 - 03.2008
- Perform a variety of difficult and complex blood drawing procedures
- Receive and Process clinical specimens, including from blood, urine, stool, and all other bodily fluids for laboratory testing
- Prepared specimens for analysis and established proper chronological priorities in testing
- Accurately recorded and reported test results according to established procedures
- Identified abnormal test results and referred them to the Clinical Laboratory Scientist for further review
- Properly calibrated and adjusted malfunctioning equipment to ensure precise test results
- Created worksheets and logged samples correctly into the computerized tracking system
- Ordered supplies, obtained pricing and quotes, prepared purchase requests and maintained an organized expense log
- Managed specimen sample handling, receiving, storage and inventory
- Performed various administrative duties, including data entry, document preparation, answering phones, placing calls, filing and pulling charts.
HIM Scan tech
Smart Document Solutions - Maryland General Hospital
03.2002 - 11.2004
- Receive and process all requests for patient information
- Ensure that proper authorization and documentation is received in order to process requests for information
- Scan patient documentation into the computer system in preparation for distribution to authorized requesters
- Strictly followed all federal and state guidelines for release of information
- Ensured compliance with medical/legal requirements
- Assisted in the maintenance of medical charts and/or electronic medical records (filing, Op Reports, test results, home care forms)
- Maintained an organized logging system for tracking test results
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information
- Recorded and filed patient data and medical records
- Demonstrated analytical and problem-solving ability by addressing barriers to receiving and validating accurate HCC information
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
- Place and answer calls.
Education
Sanford Brown Institute
Sojourner Douglass College
Bachelor of Business Administration - Business Administration/ Data Sciences
University of Maryland Global Campus
11.2025
Skills
- Customer Service
- Data Entry
- Relationship Building
- Document Management
- Information Collection
- MS Office
- Multitasking and Organization
- Work Planning and Prioritization
Certification
- Phlebotomy
- DMS- Ultrasound
- CPR and AED
- HIPPA and OSHA
Timeline
Pathology Medical Archives Coordinator
Johns Hopkins Hospital
01.2019 - Current
Pathology Medical Records Coordinator
Johns Hopkins Hospital
03.2017 - 01.2019
Medical Records Coordinator/ Call Center Operator
Smart Pain Management
08.2014 - 07.2016
Specimen Processor/ Lab Tech
Quest Diagnostics
11.2012 - 07.2014
Lab Tech/ Phlebotomist
Jai Medical Center
09.2005 - 03.2008
HIM Scan tech
Smart Document Solutions - Maryland General Hospital
03.2002 - 11.2004
Sanford Brown Institute
Sojourner Douglass College
Bachelor of Business Administration - Business Administration/ Data Sciences
University of Maryland Global Campus