Mia Villegas
Laveen,AZ
Summary
Detail-oriented professional with strong HIPAA compliance and appointment scheduling skills. Proven ability to manage customer accounts effectively while providing empathetic support to patients. Detail-oriented professional with a strong background in HIPAA compliance and customer account management. Proven ability to maintain confidentiality while providing exceptional support and empathetic service to patients.
Overview
4
4
years of professional experience
Work History
Customer Care Representative
GE Healthcare
Illiopolis, Illinois
11.2023 - 11.2025
- Managed customer accounts and updated information in the database.
- Answered phones, scheduled appointments, and provided general information to callers.
- Scheduled radiology exams for patients.
- Documented and responded to incoming correspondences to address questions.
- Maintained confidentiality of all patient information according to HIPAA regulations.
- Assisted with referrals and prepared medical records for patients.
- Compiled and coded patient information or data in appropriate computer system.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Maintained high levels of professionalism when interacting with customers both verbally and written.
Customer Service Representative
ABS Health
Whittier, CA
03.2022 - 10.2023
- Assisted patients with inquiries regarding healthcare services and insurance options.
- Maintained accurate patient records in electronic health systems for efficient access.
- Provided empathetic support to patients, ensuring a positive customer experience throughout interactions.
- Adhered to HIPAA regulations when handling confidential patient information.
- Scheduled appointments for patients using the electronic health records system.
- Updated databases with new and modified customer data.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Answered call lights promptly and responded to patient requests in a timely manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Assisted with referrals and prepared medical records for patients.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Provided customer service support to customers over the phone, responding to inquiries and addressing concerns.
Education
High School Diploma -
California High School
Whittier, CA06-2023
Skills
- HIPAA compliance
- Electronic health records
- Medical coding
- Customer account management
- Appointment scheduling
- Patient relationship management
Timeline
Customer Care Representative
GE Healthcare
11.2023 - 11.2025
Customer Service Representative
ABS Health
03.2022 - 10.2023
High School Diploma -
California High School