Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mia Ware

Lawrenceville

Summary

Experienced Operations and Client Relations Manager with a strong focus on sales operations and business systems. Proven track record in enhancing productivity and ensuring customer satisfaction, resulting in increased revenue. Dedicated to streamlining procedures and maximizing employee potential. Possesses extensive knowledge in lead generation, strategy development, customer relationship management, and project management.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Client Relationship Manager

CGI, LLC
03.2022 - Current
  • Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
  • Developed strong rapport with clients through consistent follow-up and attention to detail.
  • Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
  • Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
  • Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
  • Assessed client needs and developed plans to adequately address current and future objectives.
  • Collaborated with internal teams to resolve client issues quickly and efficiently.
  • Streamlined processes for managing client interactions, leading to improved response times and higher levels of satisfaction.
  • Served as primary point-of-contact for questions or concerns from clients during ongoing projects.
  • Managed a portfolio of key accounts, ensuring timely and accurate delivery of services and products.
  • Implemented strategies for client retention, resulting in increased repeat business and referrals.

Operations Manager

Gifts Of Joy
04.2020 - 04.2024
  • Oversaw day to day operations of business functions
  • Assisted CEO in startup business foundations which grew company to double its revenue within one year.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Established positive and effective communication among staff and organization leadership, reducing miscommunications and missed deadlines.
  • Researched and identified opportunities for account growth, account penetration and market expansion.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Reached out to potential customers via telephone, email and in-person inquiries.
  • Devised processes to boost long-term business success and increase profit levels by 20%.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Partnered with vendors and suppliers to effectively manage and budget operations.
  • Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
  • Assisted in recruiting, hiring and training of team members.
  • Managed Projects from Procurement to Completion.
  • Developed and initiated projects, managed costs and monitored performance.
  • Identified plans and resources required to meet project goals and objectives

Project Manager-Intern

Paint The City Green Inc.
05.2018 - 04.2020
  • Identified plans and resources required to meet project goals and objectives.
  • Managed projects from procurement to commission.
  • Developed and initiated projects, managed costs, and monitored performance.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Modified and directed project plans to meet organizational needs.
  • Sat in on strategic planning meetings to learn business development procedures and understand how to run and manage projects.

Community Engagement Coordinator

Clayton County Public Schools
10.2015 - 05.2018
  • Served as liaison between home, school and community agencies and grew parent program participation by 30% by developing parent programs and activities for teachers and parents to promote school engagement
  • Served on school leadership team with school administration and assisted in hiring process of staff
  • Facilitated positive and productive communication between educators and families.
  • Served as Title I representative within school building ensuring school follows federal guidelines regarding Title I funds
  • Assisted principal in ensuring school remained in compliance with Title I regulations while maintaining and organizing all federal documentation
  • Managed parent resource center, ordered supplies and resources for students and parents while maintaining budget and providing awareness of Title I funds for all stakeholders
  • Conferred with parents by telephone or in person to provide information about school policies and services
  • Attended monthly professional developments/trainings centered around leadership and student performance.

Legal File Clerk

Owen, Gleaton, Egan, Jones & Sweeney
07.2013 - 08.2015
  • Implemented improvements to file systems and procedures.
  • Maintained physical and computer-based filing systems.
  • Located missing file materials to help teams meet project deadlines and avoid lost man-hours.
  • Examined, categorized and sorted incoming documents.
  • Adhered to company policies and government regulations regarding data oversight and confidentiality to promote overall information security.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
  • Created reports, correspondence and spreadsheets with Microsoft Office programs.
  • Improved physical and digital filing systems with enhancements to organizational strategies.
  • Classified files based on source, type or other details.
  • Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.

Education

MBA - Business Administration And Management

Liberty University
Lynchburg, VA
12.2019

Bachelor of Science - Political Science

Savannah State University
Savannah, GA
05.2013

Skills

  • Workflow Optimization
  • Sales Program Coordination
  • Operating Procedures and Policies
  • Salesforce Software
  • Process Improvement Strategies
  • Client Relations
  • Project Management
  • Strategy Implementation

Certification

  • Project Management 101, Ramsey Solutions - June-July 2022

Timeline

Client Relationship Manager

CGI, LLC
03.2022 - Current

Operations Manager

Gifts Of Joy
04.2020 - 04.2024

Project Manager-Intern

Paint The City Green Inc.
05.2018 - 04.2020

Community Engagement Coordinator

Clayton County Public Schools
10.2015 - 05.2018

Legal File Clerk

Owen, Gleaton, Egan, Jones & Sweeney
07.2013 - 08.2015

MBA - Business Administration And Management

Liberty University

Bachelor of Science - Political Science

Savannah State University

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