Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
References
Timeline
Generic

Mia Webber

Worcester,MA

Summary

Dynamic and adaptable professional with a proven track record in customer service and team leadership, notably at Jersey Mikes. Excelled in complaint resolution and maintaining high standards of cleanliness, demonstrating exceptional attention to detail and the ability to foster positive relationships. Skilled in cash handling and training, I bring a commitment to enhancing team performance and customer satisfaction. Flexible team member recognized for completing quality work with minimal supervision. Highly organized and friendly individual with several years of experience taking food orders and operating cash registers. Offering exceptional communication and multitasking abilities. Efficient Team Member known for high productivity and ability to complete tasks swiftly. Possess specialized skills in communication, time management, and problem-solving which are critical in this role. Excel in teamwork, adaptability, and leadership, ensuring successful collaboration and project completion.

Overview

4
4
years of professional experience

Work History

Team Member

Jersey Mikes
Worcester , Ma
07.2023 - Current
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Built and maintained productive relationships with employees.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered phone calls to assist customers with questions and orders.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Performed other duties as assigned by management.
  • Answered customer inquiries regarding store policies and procedures.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Maintained safe food handling practices to prevent germ spread.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Followed food safety regulations pertaining to sanitation, food handling and storage.
  • Served meals to customers in a friendly and courteous manner.
  • Acquired new skills to support team and further accommodate customer needs.
  • Disinfected surfaces regularly with appropriate cleaning solutions.
  • Operated industrial cleaning equipment following safety guidelines.
  • Upheld cleaning protocols to maintain safe environment.
  • Maintained safety protocols while using cleaning chemicals.
  • Maintained and organized cleaning supplies stock.
  • Performed daily cleaning tasks such as washing windows, cleaning counters, taking out the garbage.

Crew Member

Gibbys Sunderland & Farm
Worcester, MA
04.2023 - 09.2024
  • Followed health regulations regarding food safety practices.
  • Adhered to health department regulations regarding food safety standards.
  • Followed food safety guidelines when preparing foods for customers.
  • Demonstrated knowledge of food safety and sanitation guidelines.
  • Monitored food temperature during events to ensure food safety.
  • Created strategies for improving customer service operations.
  • Resolved customer service issues as needed.
  • Attended to customer service issues.
  • Greeted customers and provided customer service.
  • Greeted clients and provided excellent customer service.
  • Managed customer service inquiries and complaints.
  • Provided customers with friendly customer service.
  • Provided superior customer service at all times.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Directed trash removal and sanitation procedures to keep aisles and register area organized.
  • Answered phone calls to assist customers with questions and orders.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Stocked shelves with merchandise when needed.
  • Answered customers' questions and provided information on store procedures or policies.

Team Member

Burlington
Worcester, MA
11.2022 - 06.2023
  • Addressed customer requests for certain items and resolved service issues to maximize satisfaction.
  • Greeted customers and provided product information.
  • Restocked shelves with new merchandise as needed.
  • Organized clothes according to size, color, and style.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Built and maintained productive relationships with employees.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Processed credit card, cash, and check payments, ensuring all transactions were accurate.
  • Performed other duties as assigned by management.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Developed and implemented organizational systems to streamline workflow processes.

Youth Mentor

Worcester State University
Worcester, MA
05.2021 - 09.2021
  • Evaluated effectiveness of mentoring program initiatives regularly.
  • Demonstrated respect for differences in culture, religion, gender identity, sexual orientation.
  • Utilized social media sites to communicate upcoming initiatives with community.
  • Participated in professional development workshops related to effective mentoring practices.
  • Managed daily operations of recreational facilities.
  • Adhered to policies and procedures related to health and safety regulations at all times.
  • Coordinated musical guests, movies and other types of resident entertainment.
  • Helped participants enjoy activities while ensuring adherence to protocol.
  • Supervised students during outdoor and indoor activities.
  • Met with staff to discuss rules, regulations and work-related problems.
  • Explained principles, techniques and safety procedures and demonstrated use of materials and equipment.
  • Maintained facilities, equipment and supplies to optimize planning and implementation of events.
  • Evaluated recreation areas, facilities and services for results.

Education

Nursing

Assumption University
500 Salisbury St
05-2028

High School Diploma -

North High School
140 Harrington Way
05-2024

Skills

  • Cleaning
  • Complaint resolution
  • Lift [number] pounds
  • Quality assurance
  • Leadership qualities
  • Goal setting and achievement
  • Facility cleaning
  • Collaboration and teamwork
  • Teamwork and collaboration
  • Safety
  • Positive attitude
  • Adaptability and flexibility
  • Cash handling
  • Attention to detail
  • Following instructions
  • Sales and marketing
  • Heavy lifting
  • Conflict resolution
  • Training and mentoring
  • Dependability and reliability
  • Workplace safety
  • Willingness to learn
  • Flexible schedule
  • Relationship building

Affiliations

  • Reading
  • Hiking
  • Baking
  • Yoga

Languages

English
Native/ Bilingual
Spanish
Limited

Accomplishments

  • Employee of the Month
  • Outstanding Youth Leader Award

References

References available upon request.

Timeline

Team Member

Jersey Mikes
07.2023 - Current

Crew Member

Gibbys Sunderland & Farm
04.2023 - 09.2024

Team Member

Burlington
11.2022 - 06.2023

Youth Mentor

Worcester State University
05.2021 - 09.2021

Nursing

Assumption University

High School Diploma -

North High School

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Mia Webber