Mia West
Terrytown,LA
Summary
Proven track record in enhancing customer satisfaction and loyalty at Rainbow Clothing Store, leveraging exceptional customer service and problem-solving abilities. Skilled in active listening and critical thinking, adept at resolving high-stress situations and improving quality of life for patients at F.K. Bold. Achieved notable increases in client retention and positive feedback through empathetic and efficient service.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Rainbow Clothing Store
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Home Health Caregiver
F.K. Bold
08.2007 - 10.2017
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Assisted patients with daily living activities, improving their overall quality of life.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
Education
Medical Coding
Southwest Community College
Houston, TXHigh School Diploma -
Francis T Nichols
New Orleans, LA05.1998
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Rainbow Clothing Store
02.2024 - Current
Home Health Caregiver
F.K. Bold
08.2007 - 10.2017
Medical Coding
Southwest Community College
High School Diploma -
Francis T Nichols