Mia Wiggins
Dallas,TX
Summary
Accomplished security professional with a proven track record at Inter-Con Security, adept in firearm handling and incident reporting. Excelled in high-stress environments, demonstrating exceptional attention to detail and customer relations skills. Achieved significant reductions in contraband as a Correctional Officer, underscoring a commitment to safety and security.
Professional with strong background in security and public safety, well-prepared for role in transit security. Known for effective communication, problem-solving, and crisis management skills. Strong focus on team collaboration and adaptability to changing needs. Dependable and results-driven, with commitment to maintaining safe and secure environment.
Overview
25
25
years of professional experience
Work History
Transit Security Officer
Inter-Con Security
04.2024 - Current
- Contributed to overall team success by consistently meeting performance expectations and maintaining a professional demeanor in all interactions.
- Supported law enforcement officers in maintaining order during emergency situations, ensuring a swift resolution and minimal disruption to transit operations.
- Utilized strong communication skills in documenting daily activities and incident reports, providing accurate records for management review.
- Managed conflict resolution between passengers by employing effective de-escalation techniques, promoting a peaceful environment for all riders.
- Maintained effective radio communications to ensure seamless coordination and safety across transit operations.
Shift Supervisor
Allied Universal Security Services
12.2020 - 04.2024
- Supervised loss prevention strategies to minimize theft and ensure asset protection.
- Supervised security operations to ensure the safety and protection of personnel and property.
- Trained new employees and delegated daily tasks and responsibilities.
- Responded to and resolved customer questions and concerns.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
Correctional Officer
Texas Department Of Criminal Justice
05.2007 - 08.2009
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and school.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, and logs.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
E-4
U.S. Army Active Duty
07.2000 - 02.2005
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Skills
- Firearm handling
- Incident reporting
- Customer relations skills
- Radio communication
- Attention to detail
- Security procedures
Timeline
Transit Security Officer
Inter-Con Security
04.2024 - Current
Shift Supervisor
Allied Universal Security Services
12.2020 - 04.2024
Correctional Officer
Texas Department Of Criminal Justice
05.2007 - 08.2009
E-4
U.S. Army Active Duty
07.2000 - 02.2005
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