Mia Wilcox

• Monitored employee productivity to provide constructive feedback and coaching.

• Complied with company policies, objectives and communication goals.

• Reviewed completed work to verify consistency, quality and conformance.

• Responded to customer questions regarding products, prices and availability.

• Maintained positive working relationship with fellow staff and management.

• Identified needs of customers promptly and efficiently.

• Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
• Increased customer satisfaction by addressing and resolving concerns in a timely manner.
• Resolved problems promptly to elevate customer approval.

• Managed inventory tracking and physical inventory counts to minimize loss.

• Trained and mentored associates to teach daily tasks and procedures.

• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

• Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

• Monitored employee performance and identified performance gaps for corrective action.

• Oversaw inventory management through cycle counts, audits and shrinkage control.

• Updated and maintained store signage and displays.

• Completed thorough opening, closing and shift change functions to maintain operational standards each day.

• Strengthened work flow productivity by hiring, managing and developing top talent

• Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
• Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
• Exceeded sales targets consistently through proactive promotion of products/services while maintaining exceptional levels of customer service.
• Maximized profitability by analyzing sales trends, adjusting product offerings accordingly, and optimizing pricing strategies.
• Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
• Championed employee growth by providing ongoing coaching, mentorship, and opportunities for career development within the organization.
• Increased customer satisfaction by prioritizing exceptional service and addressing concerns promptly and professionally.