Mia Williams
Herriman,UT
Summary
I am a natural leader and team player overall, I have experience in many different fields and environments and have a willingness to learn, grow and be a positive light in any situation that I am put in. In the workforce field, I will provide the best possible commitment, to excel in the company's essential duties and demands. I will also become the valued asset in the professional arena, involving all tasks and responsibilities.
Overview
8
8
years of professional experience
Work History
Customer Service Lead Financial Services
Willdok LLC,
10.2021 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Managed high call volumes while maintaining a professional demeanor, resulting in increased customer loyalty.
Assistant Manager
Rusty's Bar-B-Que
07.2017 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Lead Toddler Teacher
Kiddie Academy Daycare
08.2021 - 11.2021
- Created a nurturing classroom environment that supported the social-emotional growth of young learners.
- Maintained accurate records of student attendance, behavior incidents, and academic progress, ensuring confidentiality and compliance with school policies.
- Developed strong relationships with parents through regular communication, resulting in increased involvement in their children''s education.
- Planned and delivered lesson plans designed to facilitate students' social, emotional, and cognitive development.
- Tended to students' basic needs by feeding, changing diapers and help practice potty training.
- Modeled appropriate behaviors, even when not on duty.
- Ensured that the classroom remained clean, organized and safe at all times.
- Communicated with families to gain insight and/or find solutions to issues with students’ whether it be with learning, behavior, eating and sleeping habits.
- Tracked and informed parents of students daily progress, activities that were done, diaper changes, meals and how much their child consumed of each meal.
- Attended parent and staff meetings.
- Trained assistant teachers and new hires.
Food Service Manager
Kiddie Academy
04.2021 - 08.2021
- Planned and prepared breakfast, lunch and afternoon snack in accordance with posted menus and nutrition regulations.
- Determined meal and snack count and distributed food to each classroom.
- Removed trays and leftovers from classrooms and disposed accordingly.
- Performed weekly food and supply inventory and placed orders based on needed items for the following week.
- Checked in supply deliveries to ensure accuracy of order placed.
- Ensured that all state and local health department, licensing, safety and nutritional requirements were met; followed standards of personal hygiene, safety and sanitation and ensures other staff entering the kitchen do the same.
- Kept kitchen, including appliances, cabinets, and all inventory organized and clean.
- Attended and participated in staff meetings, training sessions and academy events.
- Accepted other work assignments when other personnel were not available.
- Classroom coverage at lunch and other times when needed.
Education
Moody High School
Moody, ALSkills
- Payment processing
- Cash handling
- Customer complaint resolution
- Inventory control
- Interdepartmental communication
- Telephone etiquette
- Administrative duties
- Quality assurance
- Team training and development
- Billing arrangements
- Administrative support
Accomplishments
- Reviewed calls between newly hired agents and customers, offered insight and suggestions, enabling agents to be better prepared for various situations and client questions.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Timeline
Customer Service Lead Financial Services
Willdok LLC,
10.2021 - Current
Lead Toddler Teacher
Kiddie Academy Daycare
08.2021 - 11.2021
Food Service Manager
Kiddie Academy
04.2021 - 08.2021
Assistant Manager
Rusty's Bar-B-Que
07.2017 - 02.2023
Moody High School
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