Summary
Overview
Work History
Education
Skills
Timeline
Generic
MIA WOLFE

MIA WOLFE

Summary

I have accumulated over 10 years of experience in the medical field, with a strong focus on geriatrics and Alzheimer's care. My ultimate goal is to pursue a career in healthcare administration, Where I can oversee a home care operation and ensure that elderly patients receive the best possible care in the comfort of their own home. This is my biggest passion, and I am committed to making a positive impact on the lives of geriatric patients.

Overview

12
12
years of professional experience

Work History

Lead Insurance Billing Trainer

Sanford Health
09.2022 - Current
  • Improved employee performance by designing and implementing effective training programs.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.
  • Developed customized training materials for various industries, ensuring relevance to the target audience.
  • Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
  • Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
  • Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
  • Ensured consistent messaging across all training materials by adhering to corporate branding guidelines.
  • Managed multiple projects simultaneously, maintaining strict deadlines and high-quality deliverables.
  • Facilitated team-building exercises that fostered collaboration and communication among department members.
  • Coached employees on best practices, providing constructive feedback to support their professional growth.
  • Provided one-on-one mentoring to help individuals reach their full potential within the organization.
  • Oversaw the administration of online learning platforms, ensuring seamless user experiences for trainees at all levels.
  • Streamlined processes for creating, updating, and distributing training materials, resulting in significant time savings for staff members involved in these tasks.
  • Reduced costs associated with external trainers by developing an internal network of skilled facilitators who could lead programs as needed.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Analyzed team performance and identified opportunities for additional training.

Lead Supervisor Warehouse Floor

SALLY BEAUTY SUPPLY
10.2021 - 08.2022
  • Train new employees, work with vendors on logistics and product, ensure operations run efficiently by providing leadership and support to floor team
  • Reduced employee turnover rate by creating a positive work environment and offering opportunities for professional growth.
  • Improved team efficiency by streamlining processes and implementing new workflows.
  • Increased project completion rates by prioritizing tasks and effectively delegating responsibilities to team members.
  • Developed comprehensive training programs for new employees, increasing overall productivity levels.
  • Ensured smooth daily operations by addressing unforeseen challenges promptly and proactively.
  • Assisted upper management in achieving long-term company objectives with timely execution of key projects.
  • Streamlined inventory management processes, reducing waste and improving overall cost-efficiency within the department.

HHA/Field Trainer

Comfort Keepers
09.2020 - 06.2021
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Enhanced patient recovery by assisting with physical therapy exercises and mobility support.
  • Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
  • Administered medications accurately and on time, ensuring optimal treatment effectiveness.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and self confidence.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
  • Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.

Support Staff Supervisor

Presbyterian Homes
08.2019 - 10.2020
  • Enhanced patient care by coordinating medical staff schedules and ensuring adequate coverage at all times.
  • Streamlined credentialing processes for faster onboarding of new medical staff members.
  • Reduced errors in documentation by implementing a thorough auditing process for medical staff records.
  • Collaborated with human resources to manage employee relations issues, resulting in improved morale and retention rates among medical staff.
  • Managed sensitive information with discretion, ensuring the confidentiality of patient records and employee files.
  • Implemented continuing education programs tailored to individual needs, fostering professional growth among medical staff members.
  • Organized regular training sessions for administrative support staff, increasing efficiency within the department.
  • Developed tracking systems for mandatory licensure renewals, maintaining 100% compliance among medical personnel.
  • Facilitated successful transition during mergers or acquisitions through seamless integration of new team members into existing staffing structure.
  • Served as liaison between administration and clinical staff, fostering positive relationships and promoting open communication.
  • Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
  • Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
  • Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
  • Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
  • Created customized care plans, working with hospital staff and families to assess and meet individual needs.

BILLING AND CODING SPECIALIST LEAD

Twin Cities Surgery Center
01.2018 - 03.2020
  • Developed strong client relationships through consistent communication and attentive service.
  • Reduced costs by identifying inefficiencies in operations and implementing cost-saving measures.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
  • Conducted thorough research to identify trends and inform decision-making for business growth initiatives.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Negotiated favorable contracts with vendors, securing high-quality products at competitive prices.
  • Oversaw daily operations of a busy office environment, ensuring tasks were completed efficiently and accurately.
  • Followed all company policies and procedures to deliver quality work.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Developed and managed relationships with key clients and partners to drive growth.
  • Collaborated with internal departments to align marketing campaigns.

BUSINESS OFFICE ASSOCIATE

Associated Skin Care Specialists
01.2016 - 01.2018
  • Supported management in decision-making with accurate financial reports and data analysis.
  • Reduced operational costs by negotiating better contracts with vendors and suppliers.
  • Facilitated effective communication between departments, ensuring timely completion of projects.
  • Assisted in the development of annual budgets, monitoring expenses to maintain fiscal responsibility.
  • Maintained confidentiality by securely managing sensitive documents and information.
  • Improved customer satisfaction by resolving complaints promptly and professionally.
  • Increased efficiency through streamlining invoicing procedures and payment tracking systems.
  • Contributed to successful company growth by providing exceptional administrative support to executives and managers.
  • Ensured accuracy in financial transactions by diligently reconciling bank statements on a monthly basis.
  • Collaborated with coworkers to develop innovative solutions for improving overall office efficiency.
  • Provided comprehensive support during audits, preparing necessary documentation for review by external agencies.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Reviewed invoices, payment requests, advance requests, expense reimbursements, and proper coding, prior to approval.
  • Developed correspondence letters, memos, and emails.

SCHEDULER/REFERRAL SPECIALIST

McGuiness Dermatology
08.2014 - 12.2015
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Improved overall workflow efficiency by collaborating with team leads to identify bottlenecks, establish priorities, and develop solutions for process improvement.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Supported business growth initiatives by efficiently managing an increasing volume of projects without compromising quality or timelines.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Completed logs and reports detailing production data such as volume, materials used and quality assurance results, helping management make accurate operational decisions.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Proofread and edited documents for accuracy and grammar.

SECOND SHIFT SUPERVISOR

Autumn Leaves
01.2012 - 08.2014
  • Ensured safety compliance with rigorous enforcement of company policies, regular training sessions, and facility inspections.
  • Boosted overall efficiency by identifying areas for improvement and implementing targeted process enhancements.
  • Mentored junior team members, providing guidance on best practices and professional development opportunities.
  • Assisted in the recruitment process to select qualified candidates that would contribute positively to the team dynamic.
  • Maintained open lines of communication between upper management and staff to ensure alignment with company goals and expectations.
  • Improved patient comfort by providing compassionate and attentive care in various daily activities.
  • Administered medications accurately and on time, ensuring optimal treatment effectiveness.
  • Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
  • Collaborated with healthcare team members to develop personalized care plans that addressed individual patient needs.
  • Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising medical professionals.
  • Trained new HHA staff members on best practices for patient care delivery and documentation procedures.
  • Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
  • Prevented bedsores in immobile clients by regularly repositioning them and ensuring proper skin care was administered.
  • Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.

Education

High School Diploma -

Menahga High School
Menahga, MN

MASSAGE THERAPY -

Body Works Institute
Lewisville, TX

Healthcare Administration - Long Term Care Administration

Minnesota State University - Moorhead
Moorhead, MN
05.2025

ASSOCIATES OF ARTS - Liberal Arts And General Studies

Central Lakes College
Brainerd, MN
12.2023

Skills

  • NextGen
  • Encite EHR
  • Cerner PWPM
  • Super Coder
  • HST Anesthesia
  • Microsoft Suite
  • Zirmed/Waystar
  • ICD-9/ICD 10
  • DermCoder
  • HST Pathways
  • Gateway
  • Authorizenet
  • Windows
  • Brilliant Distinctions
  • Certified Dermatology Coder (CDC)
  • Manhatten
  • Dematic
  • Curriculum Planning
  • Course Development
  • Online Instruction
  • Materials Preparation
  • Remote Learning
  • Public Speaking
  • Payment Collection
  • Planning and Coordination
  • New Hire Training
  • Team Building
  • Performance Evaluation

Timeline

Lead Insurance Billing Trainer

Sanford Health
09.2022 - Current

Lead Supervisor Warehouse Floor

SALLY BEAUTY SUPPLY
10.2021 - 08.2022

HHA/Field Trainer

Comfort Keepers
09.2020 - 06.2021

Support Staff Supervisor

Presbyterian Homes
08.2019 - 10.2020

BILLING AND CODING SPECIALIST LEAD

Twin Cities Surgery Center
01.2018 - 03.2020

BUSINESS OFFICE ASSOCIATE

Associated Skin Care Specialists
01.2016 - 01.2018

SCHEDULER/REFERRAL SPECIALIST

McGuiness Dermatology
08.2014 - 12.2015

SECOND SHIFT SUPERVISOR

Autumn Leaves
01.2012 - 08.2014

High School Diploma -

Menahga High School

MASSAGE THERAPY -

Body Works Institute

Healthcare Administration - Long Term Care Administration

Minnesota State University - Moorhead

ASSOCIATES OF ARTS - Liberal Arts And General Studies

Central Lakes College

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MIA WOLFE