Mia Yao
Arlington,VA
Summary
Knowledgeable Guest Service Representative experienced in busy retail settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships in fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Interior Design position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
09.2022 - Current
- Enhanced guest experience by providing exceptional customer service and addressing inquiries promptly.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
- Resolved guest concerns efficiently, ensuring a positive outcome for both the guest and the company.
- Collaborated with team members to provide seamless assistance across all areas of the store.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Investigated and resolved customer inquiries and complaints quickly.
Shift Leader
Tropical Smoothie Cafe
07.2021 - 07.2022
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Shift Leader
Swirlies Soft Serve
05.2019 - 07.2021
- Improved team productivity by implementing efficient scheduling and task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Completed cash and credit card transactions accurately using POS software.
Education
Bachelor of Arts - Interior Architecture And Design
Marymount University
Arlington, VA05.2027
Skills
- Exceptional Communication
- Guest Relations
- Professional demeanor
- Positive attitude
- Conflict resolution
- Computer literacy
- Organizational skills
- Attention to detail
Affiliations
- Painting
- Art Projects
- Hiking
Languages
Chinese (Mandarin)
Native or Bilingual
Timeline
Guest Advocate
Target
09.2022 - Current
Shift Leader
Tropical Smoothie Cafe
07.2021 - 07.2022
Shift Leader
Swirlies Soft Serve
05.2019 - 07.2021
Bachelor of Arts - Interior Architecture And Design
Marymount University
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