Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mia Young

Upper Marlboro,MD

Summary

Influential leader that cares for underserved populations transforming each interaction into an opportunity. A genuine advocate who thrives on adversity and the freedom to create solutions to complex problems. Specializes in developing Partnerships and finding unique paths for success.

Overview

17
17
years of professional experience

Work History

Patient Care Technician

MedStar National Rehabilitation Hospital
03.2022 - Current
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Reduced stress for patients and families through effective communication and empathetic support.
  • Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
  • Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
  • Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.

Armed Special Police Officer

Admiral Security
02.2019 - 12.2023
  • Enhanced overall security by conducting thorough patrols and monitoring surveillance systems.
  • Ensured public safety and maintained order during high-profile events and emergency situations.
  • Collaborated with law enforcement agencies for timely response to incidents, resulting in minimal disruptions.
  • Reduced risks by identifying and addressing potential security threats proactively.
  • Assisted in the development of emergency response plans, increasing organizational preparedness for various scenarios.
  • Improved communication between team members by implementing standardized reporting methods for greater situational awareness.
  • Managed access control systems to ensure only authorized individuals entered restricted areas, protecting sensitive information and assets.
  • Provided exceptional customer service while maintaining a professional demeanor in challenging situations, improving public perception of security personnel.
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.

Customer Service Representative

UnitedHealth Group
01.2022 - 03.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Case Manager

Heartfields Assisted Care Facility
08.2016 - 01.2019
  • Achieved positive client outcomes by developing and implementing comprehensive case management plans.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
  • Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.

Assistant Director

Special Step Day Care Center
01.2013 - 07.2016
  • Increased student engagement by incorporating real-life examples and hands-on activities in lesson plans.
  • Assisted the Director in developing innovative programs to improve students'' academic performance and retention rate.
  • Implemented data-driven strategies for continuous improvement of instruction and curriculum alignment.
  • Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
  • Developed strong relationships with community partners to enhance educational opportunities for students.
  • Served on school committees focused on enhancing student achievement through curriculum review and policy implementation.

Unit Secretary

Oak Tree Community Hospital
05.2009 - 12.2012
  • Enhanced patient care by efficiently managing medical records and promptly scheduling appointments.
  • Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
  • Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
  • Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
  • Expedited patient admissions process by gathering essential data from patients upon arrival and accurately entering it into electronic health records systems.
  • Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
  • Managed incoming calls and directed to appropriate department.

Correctional Officer

Essex County Department Of Corrections
01.2007 - 06.2009
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
  • Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
  • Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.

Education

Associate of Applied Science - General Studies

Prince George's Community College
Upper Marlboro, MD
06.2000

Skills

  • Effective Communication
  • Case Management
  • Social Work
  • Crime Prevention
  • Computer Skills
  • Public Service
  • Self Motivation
  • Promotional support

Timeline

Patient Care Technician

MedStar National Rehabilitation Hospital
03.2022 - Current

Customer Service Representative

UnitedHealth Group
01.2022 - 03.2023

Armed Special Police Officer

Admiral Security
02.2019 - 12.2023

Case Manager

Heartfields Assisted Care Facility
08.2016 - 01.2019

Assistant Director

Special Step Day Care Center
01.2013 - 07.2016

Unit Secretary

Oak Tree Community Hospital
05.2009 - 12.2012

Correctional Officer

Essex County Department Of Corrections
01.2007 - 06.2009

Associate of Applied Science - General Studies

Prince George's Community College

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