Mia Zampino
Burlington,NC
Summary
Proven multitasker and customer service expert, I elevated customer satisfaction at ASD Healthcare through exceptional support and empathy. At The Heavenly Center, I streamlined administrative processes, enhancing office efficiency. My background includes extensive knowledge of liquor, beer, and wine, ensuring customer delight and repeat business. Demonstrated patience and tolerance under pressure, contributing to positive team dynamics and customer experiences.
Overview
5
5
years of professional experience
Work History
Bartender
East Coast Wings + Grill
2024.05 - 2024.08
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Remote Customer Service
ASD Healthcare
2021.04 - 2023.03
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Contributed to an increase in return customers due to exceptional customer service experiences provided consistently.
- Provided exceptional customer service during stressful situations by offering empathy and support while resolving issues efficiently.
- Developed strong rapport with regular customers, fostering loyalty and repeat business by delivering exceptional service consistently.
Server/Bartender
Hooters Inc.
2019.07 - 2022.09
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Administrative Manager
The Heavenly Center
2021.05 - 2022.07
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Managed complex calendars, coordinating meetings and appointments to maximize executive availability and effectiveness.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Education
Associate of Arts - Business
Los Angeles Valley College
Van Nuys, CASkills
- Suggestive Selling
- Excellent Communication
- Adaptability and Flexibility
- Patience and Tolerance
- Strong multitasking
Timeline
Bartender
East Coast Wings + Grill
2024.05 - 2024.08
Administrative Manager
The Heavenly Center
2021.05 - 2022.07
Remote Customer Service
ASD Healthcare
2021.04 - 2023.03
Server/Bartender
Hooters Inc.
2019.07 - 2022.09
Associate of Arts - Business
Los Angeles Valley College
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