Miabiye Kuromiema
Katy,TX
Summary
Self-motivated, result-oriented, proactive and caring worker with over 3-years of experience supporting Students navigate and use Learning Management Systems (LMS), various Audio and Video Software Applications and Digital library Resources, with proven track record troubleshooting technical issues on Mobile, Laptop and Desktop Devices
Skilled at explaining complex technical information to non-technical users and eager to leverage strong communication and interpersonal skills to assist students and other users ib adopting and utilizing new technologies for efficient learning and work management. Work well in team and collaborative and challenging environment
Overview
3
3
years of professional experience
Work History
Assistant Student Tutor
The Art Institute Of Houston
07.2020 - 04.2022
- Support student to access and navigate digital library resources
- Worked students through with Using software application for class work and assignments
- Provided Technical support to Student to resolve access and identity management and MFA protocol.
- Enhanced student understanding by providing one-on-one tutoring sessions in various subjects.
- Facilitated group study sessions to foster collaborative learning among peers.
- Assisted students in improving their study habits, time management skills, and overall academic performance.
- Provided support to students with learning disabilities, ensuring a comfortable and inclusive learning environment.
LMS App & Technical Support Specialist
The Art Institute Of Houston
05.2019 - 06.2020
- Provided on-site support at educational Institutions to new and continuing students on new and existing LMS
- Assisted Students with downloading, navigating and utilizing Apps on Mobile, Laptop and Desktop and Smartphone Devices
- Improved Students satisfaction by efficiently resolving technical issues and providing timely support.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Resolved 90% technical support inquiries per day.
- Documented support interactions for future reference.
- Maintained adherence organizational policies and security
Education
Bachelor of Arts - Digital Film-making & Video Production
The Art Institute of Houston
Houston, TX04.2016
Skills
- Proficient in Navigating Learning management System (LMS) Applications
- Dependable and Responsible
- Analytical and Critical Thinking
- Mobile Devices Troubleshooting (iOS & Android)
- Apple MacBook Laptop, Desktop Troubleshooting
- Windows Desktop and laptop Troubleshooting
- User education Communication (Written & Verbal)
- Good Interpersonal skills and Problem solving competencies
Accomplishments
Achieved record 90% performances success with ticket, helping students address technical issues navigating and using relevant software
Increased student comfort rate with LMS, app adoption rate by more than 23%.
Timeline
Assistant Student Tutor
The Art Institute Of Houston
07.2020 - 04.2022
LMS App & Technical Support Specialist
The Art Institute Of Houston
05.2019 - 06.2020
Bachelor of Arts - Digital Film-making & Video Production
The Art Institute of Houston