Miacarla DelHierro
Thornton,CO
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Operations Manager/Recruiting Manager
Element Boulder/Formerly Clinimark LLC
Louisville, CO
09.2023 - 04.2025
- Continued lab manager responsibilities included in a prior role with the company.
- Project manager for $1.2M, 20,000-square-foot lab renovation.
- Responsible for collaborating and organizing all aspects of the project with the general contractor, sub-contractors, and engineers.
- Ensured all aspects of the project were completed on time, within budget, and according to project specifications.
- Communicated effectively with corporate leadership and building management to ensure that daily business schedules and needs were uninterrupted.
- Ensure that safety and quality standards are met and maintained within the company’s safety and QA programs.
- Responsible for the location of safety performance and awareness; spearhead and manage initiatives that drive a culture of safety first.
- Direct, coordinate, facilitate, and monitor the daily activities of the lab operations, Study Managers, and Supervisors over 14 lab spaces and multiple study types, including Blood Pressure (invasive and non-invasive), hypoxia (invasive and non-invasive), respiratory rate, human factors, and special studies.
- Assist clients in achieving FDA approval for devices tested through adherence to ISO and FDA standards, technical support and expertise, documentation required for submission, and other areas where indicated.
- Provide and set direction within the lab to ensure that production goals and customer expectations are consistently met in a safe, timely, and cost-effective manner.
- Knowledge of company capabilities, processes, and expertise, as well as presenting the benefits of company testing services to all audiences, both internal and external.
- Inspire and communicate with both direct and indirect reports, with the result being a more thoroughly equipped workforce to meet customer needs daily.
- Assign direct reporting staff to indirect departmental decisions, including hiring, performance management, performance review decisions and execution, and approval of overtime and timecards.
- Ensure work schedules are maintained and balanced.
- Consult on various ways of testing requested by clients, and provide alternatives and additions where applicable, to ensure broad options for study designs.
- Technical competency, both inside and outside of the lab.
- Advise the team on technical issues regarding the successful and timely completion of work.
- Key member of the lab’s leadership team in the development and implementation of the lab’s strategic direction.
- Under direct leadership involvement in budget review and adherence.
- Understanding of continuous improvement disciplines such as Six Sigma, Lean Manufacturing, 5S, etc.
Lab/ Recruiting Manager
06.2022 - 09.2023
- Recruiting for Research Studies and processes
- Working with Study Managers and Study staff to establish long-term recruitment and retention goals
- Implementation strategies and tactics to drive recruitment of study participants including traditional marketing (print, job boards, social media), direct referrals, and community outreach
- New Hire On-Boarding for employees
- Procurement and Supply Inventory for all studies
- Shipping/Receiving including international
- Liaison for employees for HR/Benefits and related information
- Vendor contracting for facility needs
- Review and monitor subcontractor controls
- Equipment Calibration requirements including necessary maintenance and timing in relation to Study Conduct
- Apply the principals of 5S (Sort, Set In Order, Shine, Standardize, and Sustain) in the performance of daily work responsibilities to ensure a clean, orderly, and safe work area
- Abides by and ensures that all duties are performed in accordance with all Safety, Health, and Environmental (SHE), Trade Compliance, and Quality practices, policies, and regulations
- Ensure all SHE equipment is part of operational maintenance plans, ordered, available, distributed, inspected (as required), and replaced when necessary (PPE, fire extinguishers, AEDs, safety showers, etc.) Establish and implement the SHE company program, ensuring regulatory compliance, and coordinating audits/inspections and evaluations
- Coordinate and assist developing facility risk assessments
- Safety Committee Team Lead
Athletic Trainer
UCHealth Steadman Hawkins Clinic
Englewood, CO
11.2014 - 06.2022
- Performed clinical duties and task within the scope of practice of a certified athletic trainer; applying cast and cast removal, brace fitting and education
- Assisted physicians with joint injections and sterile procedures, including TENEX, PRP procedures and phlebotomy
- Assisted hip preservation specialist with post-operative patients by having a separate clinic removing stitches and educating patients on wound care and post-op rehabilitation
- Monitored patient flow and clinical flow to ensure patient care, by assisting patients to appropriate rooms within the clinic
- Completed appropriate forms, referrals and patient education as instructed by physicians
- Education of pre-operative patients; utilizing hospital approved patient education teaching sheets, procedure information, and providing post-operative patients with physical therapy facilities and post operative appointments and necessary equipment
- Organized and maintained durable medical equipment and supplies
- Assisted clinical staff, physicians, and clinical personnel with the day-to-day operations
Head Athletic Trainer
Opening Day Partners
Lancaster, PA
04.2008 - 11.2014
- Company Overview: Minor League Professional Baseball
- Provided care and prevention of athletic injuries, including evaluating, treating and developing rehabilitation programs and medical referrals
- Coordinated pre-season and post-season physicals, to include correspondence with team physicians and league personnel
- Coordinated all team travel, hotel and transportation accommodations
- Maintained daily operations of the athletic training room, including ordering and budgeting of training room supplies and inventory
- Recorded and submitted all athletic injuries and workmen's compensation claims
- Assisted staff with daily operations and player personnel
- Provided game coverage and implemented necessary strength and conditioning programs
- Minor League Professional Baseball
Head Athletic Trainer
NBA Development League
Des Moines, IA
11.2007 - 04.2009
- Provided care and prevention of athletic injuries, including evaluating, treating and developing rehabilitation programs and referrals of athletic injuries for games and practices
- Maintained daily operations of the athletic training room, including ordering and budgeting of training room supplies and inventory
- Coordinated pre-season and post-season physicals, to include correspondence with team physicians and league personnel
- Recorded and submitted all athletic injuries and workmen's compensation documents
- Managed basketball operations, including coordinating all team travel, hotel and transportation accommodations, assisted visiting teams with local travel arrangements
- Implemented and coordinated strength and conditioning programs for players
- Maintained team gear and supplies, including ordering and inventorying uniforms, practice gear and associated equipment
- Assisted coaching staff with daily operations and player personnel
Head Athletic Trainer
Road Warriors
Camden, NJ
05.2007 - 09.2007
- Company Overview: Atlantic League Professional Baseball Club
- Atlantic League Professional Baseball Club
Assistant Athletic Trainer
Livingstone College
Salisbury, NC
08.2005 - 01.2007
- Company Overview: Division II
- Division II
Volunteer Athletic Trainer
Charlotte Checkers
Charlotte, NC
01.2005 - 05.2005
- Company Overview: ECHL Hockey Team
- ECHL Hockey Team
Athletic Trainer Intern
Charlotte Sting
Charlotte, NC
04.2003 - 09.2004
- Company Overview: WNBA
- WNBA
Education
Bachelor of Arts - Human Performance And Leisure
Metropolitan State University of Denver
Denver, CO12-2003
Skills
- Project management
- Regulatory compliance
- Budget management
- Safety management
- Process improvement
- Client communication
- Team building
- Staff training
- Inventory management
- Vendor management
- Risk assessment
- Strategic planning
- Systems implementation
- Schedule oversight
- Financial forecasting
- Workforce management
- Workforce training
- Cost reduction
- Unsurpassed work ethic
- Vendor sourcing
Certification
- Certified Athletic Trainer (BOC)
- Colorado Licensed Certified Athletic Trainer (DORA)
- BLS Provider (AHA)
- Certified Phlebotomist
- OSHA 30 Certified - General Industry
Timeline
Operations Manager/Recruiting Manager
Element Boulder/Formerly Clinimark LLC
09.2023 - 04.2025
Lab/ Recruiting Manager
06.2022 - 09.2023
Athletic Trainer
UCHealth Steadman Hawkins Clinic
11.2014 - 06.2022
Head Athletic Trainer
Opening Day Partners
04.2008 - 11.2014
Head Athletic Trainer
NBA Development League
11.2007 - 04.2009
Head Athletic Trainer
Road Warriors
05.2007 - 09.2007
Assistant Athletic Trainer
Livingstone College
08.2005 - 01.2007
Volunteer Athletic Trainer
Charlotte Checkers
01.2005 - 05.2005
Athletic Trainer Intern
Charlotte Sting
04.2003 - 09.2004
Bachelor of Arts - Human Performance And Leisure
Metropolitan State University of Denver
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